Baljit Kaur
Brampton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
FC Associate Problem Solver Inbound
FC Shipping, AMAZON FULFILLMENT CENTER
Brampton, ON
09.2020 - Current
- Identify, investigate, and correct shipment errors using Kick Out, Optimized Outbound /Inbound Problem Solve (OOPS), and Putty tools to ensure customer orders are delivered.
- Cross-trained team members on various tasks within the department.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate the risk of accidents.
- Identified order discrepancies and damaged items and notified the supervisor.
Assistant Supervisor Pt
Banmore Group at Toronto Pearson YYZ
Toronto, ON
10.2021 - 08.2022
- Oversaw employee supervision, client satisfaction, contract management, and daily work.
- Created and managed budgets for travel, training, and team-building activities.
- Increased volume of work while maintaining a high level of accuracy and quality.
- Performed cashier duties such as processing payments, issuing receipts, and balancing cash drawers at the end of shifts.
Subway Supervisor
SUBWAY, Bramlea City Centre
Brampton, ON
11.2018 - 10.2020
- Displayed strong telephone etiquette, effectively handling difficult calls.
- (experience: point of sale or cashier, heavy cash handling).
- Experience in supervising and training staff.
- Excellent verbal and written communication skills.
- Ensured compliance with health codes related to food preparation, storage, handling, and sanitation standards.
Call Center Customer Service Representative
Agilus Work solutions
Montreal, QC
04.2018 - 12.2018
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Maintained robust call control and quickly worked through scripts to address problems.
Education
CHRM - Human Resources Management
Sheridan College
Brampton, ON06-2024
Mortgage Brokering - Mortgage Agent Licensing Course
Remic
Brampton, ON04-2024
Advanced Diploma - Software Testing
Matrix College
02.2019
PG Advanced Diploma - Computer Information Systems Business Analysis
Northern College
12.2017
Bachelors - Computer Applications
Ramgarhia Institute Of Engineering & Technology
08.2016
Skills
- Multi-Task Management
- Complaint Handling
- Customer Relationship Management (CRM)
- File Transfers
- Report Distribution
- Membership Renewals
- Analytical Thinking and Problem Solving
- Microsoft Office
- Microsoft Excel
Timeline
Assistant Supervisor Pt
Banmore Group at Toronto Pearson YYZ
10.2021 - 08.2022
FC Associate Problem Solver Inbound
FC Shipping, AMAZON FULFILLMENT CENTER
09.2020 - Current
Subway Supervisor
SUBWAY, Bramlea City Centre
11.2018 - 10.2020
Call Center Customer Service Representative
Agilus Work solutions
04.2018 - 12.2018
CHRM - Human Resources Management
Sheridan College
Mortgage Brokering - Mortgage Agent Licensing Course
Remic
Advanced Diploma - Software Testing
Matrix College
PG Advanced Diploma - Computer Information Systems Business Analysis
Northern College
Bachelors - Computer Applications
Ramgarhia Institute Of Engineering & Technology
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