Baljinder Singh
Edmonton,AB
Summary
Driven by a passion for excellence and a knack for customer relationship management, I excelled at Axis Bank as a Junior Relationship Officer, significantly contributing to asset growth by meeting sales targets. My blend of financial acumen and relationship-building skills, coupled with a commitment to customer satisfaction, consistently enhanced client trust and loyalty.
Energetic and friendly individual with keen ability to assist customers and maintain clean, organized environment. Knowledge of customer service principles and basic inventory management. Dedicated to providing exceptional shopping experience and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Junior Relationship Officer
Axis Bank
12.2022 - 08.2023
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Maintained and built close relationships with customers through regular contact and visits.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Assistant Electrician
H S Contractor
01.2017 - 12.2019
- Improved electrical system performance by troubleshooting and repairing faulty wiring in residential and commercial settings.
- Ensured safety compliance by conducting regular inspections of electrical systems and equipment, identifying potential hazards.
- Assisted in the installation of new electrical systems for clients, resulting in increased customer satisfaction and repeat business.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Developed strong relationships with suppliers and vendors to ensure timely delivery of materials needed for various projects.
- Enhanced workplace safety by performing routine maintenance on tools and equipment, ensuring proper functionality.
- Terminated wiring and connected circuits with correct techniques.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
Education
Diploma - Electrical Engineering
Malwa College of Engineering
Faridkot, India07-2021
No Degree - Electrical Engineering
Govt. ITI (N.C.V.T. )
Faridkot, India04-2017
Skills
- Financial Acumen
- Creativity and Innovation
- Marketing knowledge
- Customer Service
- Relationship building and management
- Customer Relationship Management
- Team Leadership
- Asset Management
- Client Relationships
- Written and verbal communication
- Sales Reporting
- Cash Handling
- Product Knowledge
- Client Engagement
- Attention to Detail
- Value Selling
- Time Management
- Strategic selling
- Know Your Customer
- Decision-Making
- Positive Attitude
- Outgoing and Friendly
- Teamwork and Collaboration
- Customer Assistance
- Patience and Tolerance
- Safety awareness
- Efficient and Courtesy
- Professional Appearance
- Cross-Functional Skills
- Customer Relationship Management (CRM)
- Calm and Professional Under Pressure
- Training development aptitude
- Sales and Upselling
Languages
English
Hindi
Punjabi
Timeline
Junior Relationship Officer
Axis Bank
12.2022 - 08.2023
Assistant Electrician
H S Contractor
01.2017 - 12.2019
Diploma - Electrical Engineering
Malwa College of Engineering
No Degree - Electrical Engineering
Govt. ITI (N.C.V.T. )
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