Baljinder Singh
Etobicoke,ON
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
La Ciel
Etobicoke , Ontario
2023.12 - Current
- Organized kitchen staff to ensure efficient operations during peak service hours.
- Monitored food production to guarantee quality standards were met.
- Established portion control guidelines to reduce waste and maximize profits.
- Conducted daily line-checks of all products used in meal preparation for freshness and quality assurance.
- Supervised the preparation of meals according to customer orders in a timely manner.
- Coordinated with suppliers to negotiate favorable prices on bulk purchases of food items.
- Reviewed purchase orders for accuracy prior to submitting them for approval.
- Monitored quality, presentation and quantities of plated food across line.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Guest Service Manager
Punjabi Haveli
Etobicoke
09.2021 - 11.2023
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Communicated effectively with other staff members regarding orders and menu changes.
- Assisted with development and distribution of marketing materials for facility.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Implemented successful strategies to increase customer satisfaction.
- Monitored staff training, scheduling and shift changes.
Restaurant Team Leader
King Tandoori
Brampton, Ontario
06.2019 - 08.2021
- Organized kitchen staff to ensure efficient operations during peak service hours.
- Trained new kitchen staff in food safety regulations and proper cooking techniques.
- Ordered food supplies from vendors to maintain adequate stock levels.
- Monitored food production to guarantee quality standards were met.
- Inspected ingredients and equipment to ensure they meet quality standards.
- Supervised the preparation of meals according to customer orders in a timely manner.
- Assisted in developing marketing strategies aimed at increasing restaurant revenue.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
McDonald's Order taker
McDonald's
Gurugram , India
02.2016 - 12.2017
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Checked outgoing orders for accuracy before delivery.
- Entered orders into computer system quickly and in proper sequence.
- Described menu items in detail and educated customers about meal options.
- Used downtime between customer orders to fulfill other guest services.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Refilled drinks, cleaned up spills and handled special requests between guest orders.
- Welcomed customers and provided quick and attentive service.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
Education
GED -
St Lawrence
Kingston, ON01-2018
Skills
- Food science
- Forecasting and planning
- Performance Assessments
- Banquets and catering
- Dish preparation
- Ingredient Selection
- Food Safety Regulations
- Inventory Rotation
- Budgeting and cost control
- Food preparation techniques
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Haryanvi
Professional
Certification
- Food Handling Certificate.
Timeline
Restaurant Manager
La Ciel
2023.12 - Current
Guest Service Manager
Punjabi Haveli
09.2021 - 11.2023
Restaurant Team Leader
King Tandoori
06.2019 - 08.2021
McDonald's Order taker
McDonald's
02.2016 - 12.2017
GED -
St Lawrence
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