BALJINDER SINGH
EDMONTON,Alberta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
City P&D Driver
Hi-Way 9 Express
12.2023 - Current
- Documented mileage, deliveries, pickups, customer issues and damages.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
City P&D Driver
B&R Eckel's Transport
06.2023 - 11.2023
- Collaborated closely with dispatchers to optimize routes based on traffic conditions, weather forecasts, and other factors affecting delivery timelines.
- Successfully avoided time delivery delays by carefully planning best routes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Customer Service Representative Supervisor
Circle K
03.2021 - 05.2023
- Streamlined workflow for faster response times through regular team training sessions.
- Championed a culture focused on delivering exceptional customer experiences, resulting in higher levels of client satisfaction and retention.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Customer Service Representative
Millcreek Carwash
01.2020 - 03.2021
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Bus Driver
Global Systems
02.2017 - 11.2019
- Calculated and collected fares from passengers.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
Education
Diploma - Global Logistics
MacEwan University
Edmonton, AB12.2021
Diploma - Project Management
MacEwan University
Edmonton, AB12.2020
Master of Engineering - ECE Engineering
CGC College
Mohali, Punjab, India11.2016
Bachelor of Engineering - ECE Engineering
SUSCET Tangori
Mohali, Punjab, India05.2013
Skills
- Load Safety
- Vehicle inspections
- Dispatch Collaboration
- Safe Driver Training
- Time Management
- Traffic Laws and Regulations
Languages
English
Punjabi
Hindi
Timeline
City P&D Driver
Hi-Way 9 Express
12.2023 - Current
City P&D Driver
B&R Eckel's Transport
06.2023 - 11.2023
Customer Service Representative Supervisor
Circle K
03.2021 - 05.2023
Customer Service Representative
Millcreek Carwash
01.2020 - 03.2021
Bus Driver
Global Systems
02.2017 - 11.2019
Diploma - Global Logistics
MacEwan University
Diploma - Project Management
MacEwan University
Master of Engineering - ECE Engineering
CGC College
Bachelor of Engineering - ECE Engineering
SUSCET Tangori
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