Baljinder Sidhu
Calgary,AB
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Lead Customer Experience Associate
TD CANADA TRUST
04.2012 - Current
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Demonstrated ability to gain customer trust and provide exceptional follow up, leading to increased repeat and referral business.
- completed various admin duties in a timely manner.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Asked customers questions to determine, verify and solve common problems at first point of contact.
- Looked for additional ways to expand products to customers by introducing new products and services.
Customer Service Representative
TD CANADA TRUST
04.2010 - 11.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Supervisor/Customer Service Representative Team Lead
Macs Convenience Store
03.2004 - 02.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- took care of day to day store operations like handling cash, preparing schedules, preparing inventory orders, making bank deposits etc.
Education
Bachelor of Science - Science With Major Math
Punjab University
India06-1991
Skills
Customer service
Understanding customer needs
Computer skills
Organizational skills and Time Management skills
Client advocacy
Experience optimization
Languages
English
Full Professional
punjabi
Full Professional
Hindi
Professional Working
Urdu
Professional Working
Timeline
Lead Customer Experience Associate
TD CANADA TRUST
04.2012 - Current
Customer Service Representative
TD CANADA TRUST
04.2010 - 11.2011
Supervisor/Customer Service Representative Team Lead
Macs Convenience Store
03.2004 - 02.2010
Bachelor of Science - Science With Major Math
Punjab University
Similar Profiles
Alessandro PompiliAlessandro Pompili
Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Joe AugustineJoe Augustine
Bilingual Digital Tech Specialist at TD Canada TrustBilingual Digital Tech Specialist at TD Canada Trust