BALJINDER KAUR
Sault Ste. Marie,Canada
Summary
Security Supervisor with extensive experience across diverse security environments. Proven ability to develop and implement effective security policies and protocols, enhancing safety and reducing incidents. Strong skills in teamwork, communication, and crisis management, leading to improved operational efficiency. Highly adaptable and motivated, with a track record of mastering new skills independently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Supervisor
KC Security
Sault Ste. Marie, Canada
04.2024 - Current
- Assured safety by supervising security personnel to enforce policy adherence and protocols.
- Conducted patrols across premises using vehicle, bicycle, and foot traffic to monitor activity.
- Verified identification of individuals entering and exiting facility to prevent unauthorized access.
- Responded swiftly to incidents, assessing active scenarios for potential security threats.
- Maintained composure and assertiveness while resolving critical situations effectively.
- Oversaw daily monitoring of buildings, grounds, and work sites to ensure comprehensive safety.
Team Member Night
Tim Hortons
Sault Ste. Marie, Canada
04.2023 - Current
- Keep work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained a productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Provided excellent customer service in fast-paced food and beverage environment.
Security Guard
Norpro Security Ltd
Sault Ste. Marie, Canada
07.2023 - 04.2024
- Monitored surroundings for suspicious activity and security breaches.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to alarms, disturbances, and emergencies.
- Secured all access points, including doors, windows, and gates.
- Conducted regular checks on fire extinguishers, emergency exits, and lighting systems.
Team Member
Tim Hortons
Scarborough, Canada
11.2022 - 03.2023
- Helped customers find specific products, answered questions, and offered advice.
- Resolved issues with cash registers, card scanners, and printers.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Processed customer payments quickly and returned exact change and receipts.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Associate, Waiter and Server
Anokhi Indian Dining Restaurant
Brampton, Canada
12.2021 - 03.2022
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Offering customer advice and assistance, paying attention to special needs or wants.
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits.
- Informed customers about special promotions and provided detailed information for various products.
Cashier
Sahara Shawarma
Niagara Falls, Canada
01.2019 - 06.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- I worked a flexible schedule and extra shifts to meet business needs.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
Office Assistant
CH Enterprises
Phagwara, Punjab,India
01.2019 - 06.2019
- Managed inventory and office supplies to ensure organized and readily available resources.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to enhance workflow efficiency.
- Greeted visitors, assessed needs, and directed them to appropriate personnel.
- Handled incoming calls by efficiently routing inquiries to relevant departments.
Education
Graduate Certificate - Baking Skills
Centennial College of Applied Arts And Technology
Scarborough, ON12.2022
Graduate Certificate - Office Administration
Durham College
Oshawa, ON04.2022
Skills
- Communication and presentation skills
- Customer support and service
- Project management
- Dependability and reliability
- Adaptability to fast-paced environments
- Microsoft Outlook proficiency
- Security monitoring and response
- Emergency planning and preparedness
- Microsoft Excel expertise
- Property management and patrol
- Fire safety compliance
- Crowd control strategies
Certification
- Certified security guard license
- Food handler certificate
- Smart Serve license
- First aid theory completion certificate
- First aid CPR & C level certificate
- Defence and control tactics training systems
Timeline
Security Supervisor
KC Security
04.2024 - Current
Security Guard
Norpro Security Ltd
07.2023 - 04.2024
Team Member Night
Tim Hortons
04.2023 - Current
Team Member
Tim Hortons
11.2022 - 03.2023
Customer Service Associate, Waiter and Server
Anokhi Indian Dining Restaurant
12.2021 - 03.2022
Cashier
Sahara Shawarma
01.2019 - 06.2019
Office Assistant
CH Enterprises
01.2019 - 06.2019
Graduate Certificate - Baking Skills
Centennial College of Applied Arts And Technology
Graduate Certificate - Office Administration
Durham College
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