Hi, I’m
Baljinder Kaur
Kitchener,ON
Summary
Seeking a challenging environment to collaborate with dedicated individuals and deliver exceptional customer service. Committed to making valuable contributions to my employer by consistently putting in my best efforts. Thriving under high-pressure situations, I am a quick learner, hardworking, reliable, and cooperative, ensuring timely completion of tasks and meeting deadlines.
Overview
5
years of professional experience
1
Certification
Work History
Majorel
Senior Specialist- (CSR LEVEL 3)
10.2023 - Current
Job overview
- Handling escalated case for senior support to provide assistance with warranty and out of warranty claims
- Taking inbound and outbound calls from client and customers to provide best resolution for their concerns.
- Maintain KPI's and able to handle pressure of work load.
- Manage multiple windows at the same time to access multiple resources.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Followed all company policies and procedures to deliver quality work.
Apple
TECHNICAL SUPPORT ADVISOR
07.2022 - 09.2023
Job overview
- Analyzing customer's issues and performing troubleshooting to address software and hardware related issues
- Handling issues related to networking and connectivity, backing up, restore etc
- Providing technical and administrative support for Apple devices
- Updating technical support database and providing documented information to the knowledge base
- Executing hardware diagnostics to inspect the root cause of their problem.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
The Damji Group of Companies
Senior Supervisor
09.2021 - 08.2022
Job overview
- Supervising a team to ensure that food service meets quality control standards, health and safety regulations are followed
- Making quick and wise decisions and effectively communicating with store administrators and fellow workers
- Handling cash daily to run business report.
- Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
- Played a pivotal role in driving change management initiatives that resulted in seamless adoption of new policies or procedures.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
Pioneer
Customer Service Representative
07.2019 - 08.2022
Job overview
- Providing accurate and detailed information to customers regarding products and helping them process their transactions
- Maintaining store display as per company guidelines
- Handling customer issues in the absence of store manager.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Pioneer
Retail Sales Supervisor
06.2020 - 09.2020
Job overview
- Managing and assigning daily tasks to a team
- Doing inventory and supervising and coordinating sales staff and cashiers.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Analyzed sales data to identify trends and areas for growth, implementing targeted initiatives to capitalize on these opportunities.
Education
Diploma in Computer Application
Diploma: Cosmetology and hair designing
12th Grade: Non-medical
Conestoga CollegeKitchener, Ontario
Web design and development - Post graduate diploma
University Overview
GPA: 3.96
Guru Nanak Dev University Amristar, Punjab
Bachelor's in computer science
01.2017
Skills
- Oral and written communication skills, leadership, team player, problem solving, Customer Service, Troubleshooting, Decision maker, Friendly and patient, creative
- Technical support and assistance, organizational skills
- Efficient with network connectivity issues and can support users with TCP/IP issues
- Can support IOS, macOS and windows
- Efficient in MS office
- Accounting and quality assurance
- Professionalism
- Analytical Thinking
Certification
- Food Handler Certificate
- WHIMS training
- Valid Ontario class "G" of license
- Advanced-level computer skills in Microsoft Office
- Touch-typing and data entry
- Customer Service professionals
- CPR & FIRST AID
Languages
English
Full Professional
Timeline
Senior Specialist- (CSR LEVEL 3)
Majorel
10.2023 - Current
TECHNICAL SUPPORT ADVISOR
Apple
07.2022 - 09.2023
Senior Supervisor
The Damji Group of Companies
09.2021 - 08.2022
Retail Sales Supervisor
Pioneer
06.2020 - 09.2020
Customer Service Representative
Pioneer
07.2019 - 08.2022
Diploma in Computer Application
Diploma: Cosmetology and hair designing
12th Grade: Non-medical
Conestoga College
Web design and development - Post graduate diploma
Guru Nanak Dev University Amristar, Punjab
Bachelor's in computer science
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