BALJINDER KAUR
Clearwater,BC
Summary
Dedicated and detail-oriented professional with a strong ability to communicate effectively and solve problems. 2+ year experience in the customer service . Committed to providing high-quality service and ensuring customer satisfaction. A team player with excellent interpersonal skills. Seeking a position where I can contribute my skills and expertise to support the goals and objectives.
Overview
2
2
years of professional experience
Work History
Restaurant Server
THE BACK FORTY
05.2023 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supported management initiatives aimed at increasing revenue through the implementation of promotions or marketing strategies.
Front Desk Receptionist
WELLS GRAY INN
10.2021 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Scheduled, coordinated and confirmed appointments and meetings.
- Trained new team members on company procedures, customer service and issue resolution.
Education
Graduate Certificate - Information Systems Business Analysis
Pures College of Technology
Scarborough12.2021
Graduate Certificate - International Business Management
Pures College of Technology
Scarborough12.2021
Bachelor of Science - Computer Science
DAV UNIVERSITY
04.2019
Skills
- Guest Relations Management
- Organization
- POS System Operation
- Conflict Management
- Staff Training and Development
- Decision-making aptitude
Timeline
Restaurant Server
THE BACK FORTY
05.2023 - Current
Front Desk Receptionist
WELLS GRAY INN
10.2021 - Current
Graduate Certificate - Information Systems Business Analysis
Pures College of Technology
Graduate Certificate - International Business Management
Pures College of Technology
Bachelor of Science - Computer Science
DAV UNIVERSITY
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