BALJINDER KAUR
Sault Ste. Marie,ON
Summary
Enthusiastic retail professional with almost ten years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Eager to learn and apply new skills in any working environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Tim Hortons
Scarborough, ON
08.2022 - 03.2023
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answered questions, and offered advice.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Maintained high productivity by efficiently processing customer cash, credit, debit and voucher program payments.
- Resolved issues with cash registers, card scanners and printers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Welcomed customers, offering assistance to help find necessary store items.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Processed customer payments quickly and returned exact change and receipts.
Server
Anokhi Indian Dining Restaurant
Brampton, ON
12.2021 - 07.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Cashier
Sahara Shawarama
Niagra Falls, ON
09.2021 - 11.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Lifted up to 20 pounds at once and used forklift to move heavier loads
Education
Graduate Certificate - Baking Skills
Centennial College of Applied Arts And Technology
Scarborough, ON12.2022
Graduate Certificate - Office Administration
Durham College
Oshawa, ON04.2022
Skills
- Communication and presentation
- Observation
- Providing customer support
- Project organization
- Quick learner
- Hard worker
- Reliable
- Able to work in fast paced environments
- Able to perform under pressure
- Time management skills
- Customer assistance
Certification
- Food handler certificate
- Smart Serve license
- First aid theory completion certificate
- First aid CPR & C level certificate
- Certified security guard license
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Cashier
Tim Hortons
08.2022 - 03.2023
Server
Anokhi Indian Dining Restaurant
12.2021 - 07.2022
Cashier
Sahara Shawarama
09.2021 - 11.2021
Graduate Certificate - Baking Skills
Centennial College of Applied Arts And Technology
Graduate Certificate - Office Administration
Durham College
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