Baljinder Gill
Edmonton
Summary
Sales professional with proven track record in retail environments, great experience in real estate market focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
9
9
years of professional experience
Work History
Sales Associate
Wish Built Homes
07.2023 - Current
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Reviewed market research data and changed sales plans accordingly.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
- Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Prepared and presented contracts and other legal documents to clients.
ACCOUNTS RECEIVABLE CLERK
Air Liquide
03.2023 - 05.2023
- Processed and verified transactions to resolve account disputes
- Collaborated with other departments to resolve invoice discrepancies and submit billing adjustments if required
- Assisted customers with inquiries regarding billing or account status
- Performed collection calls and processed payments accurately and efficiently utilizing various payment methods
- Managed collections process for past due invoices using telephone calls, emails, letters
- Processed bill reminders and consulted with third-party collection agency to resolve past-due accounts
- Processed past due accounts to bad debt collections and complete all process to close accounts permanently to avoid any future conflicts
- Contacted customers to setup new accounts or to make changes in existing accounts.
ASSISTANT MANAGER
Oil City Demolition
06.2019 - 12.2022
- Performed administrative duties such as recording employee's hours for payroll and scheduled bank payments or hand out paychecks directly to employees
- Maintained employees confidential and personal information safely and accurately
- Deposited all payments to company's bank accounts and issued receipts in system for month-end
- Scheduled weekly meetings with managers to discuss upcoming demolition projects and estimated cost
- Go to demolition sites to discuss total cost of renovation/demolition projects with contractors and send price estimates through email and invoices
- Interviewed potential job candidates and made hiring recommendations to general manager
- Signed monthly safety trainings for drivers and provides required safety equipment to workers to avoid any accidents on site.
RECEPTIONIST AT DUMP STATION
995 Junk Removal
01.2018 - 02.2021
- Ensured timely approval for processing of bills
- Reviewed invoices for appropriate documentation prior to payment and prepared cheques and performed direct deposit to cover the outstanding balance of all the bills
- Ordered inventory and maintained records in system
- Built excel spreadsheet to keep record of fuel, mileage and fuel card expenses of all drivers
- Performed opening and closing of dump/transfer station and maintained tidiness of facility throughout the day
- Worked closely with drivers to perform daily routine inspections on all the equipments at scale house
- Inspected all waste loads for compliance with certificate of approval criteria
- Prepared all the dump station customer bills and made collection calls.
CUSTOMER SERVICE SPECIALIST
HomeDepot
05.2017 - 04.2020
- Performed all online and curbside pickup order on timely manner
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted and assisted customer to right aisle of store according to their needs
- Monitored customer satisfaction levels using surveys and other methods to ensure quality standards are met
- Helped new hires to perform excellent customer services
- Processed orders, returns, and exchanges in an accurate and efficient manner.
FRONT END SUPERVISOR
Second Cup Coffee
09.2016 - 03.2017
- Kept checkout areas clean and organized by delegating tasks to team members
- Planned, organized, and controlled operations of front-end area
- Coached and mentored team members to ensure proper performance and customer relations skills
- Performed store opening /closing duties as appropriate for shift being handled
- Developed and implemented customer service training for front-end staff
- Cleaned and sanitized workstations and equipment following regulatory rules and procedures
- Assisted and coordinated work of employees to promote efficiency of operations
- Worked with manager to cover sick calls or extra shifts
- Prepared orders and performed dining duties.
Education
Real Estate Course - Real Estate
Alberta Real Estate School
Edmonton, AB02.2024
BACHELOR OF BUSINESS ADMINISTRATION IN ACCOUNTING -
Norquest College
Edmonton, AB04.2019
Skills
- Freshbooks
- High Radius
- Invoice Processing
- Collection Calls
- OracleR12
- Outlook365
- Microsoft Office
- Prepare Paychecks
- Retail operation Management
- Daily Client Contact
- Effective Project Completion
- Recruitment and training
- MLS Listings
- House showings
Volunteer Experience
FOOD BANK, Edmonton (Sep 2019) . Collected donations from door-door to raise fund for homeless shelters, Organized campaign to promote the organization's services about helping more people., Deposited donation money at the end of week and issued receipts in system., Helped homeless people by distributing food item to different places.Held campaigns to spread more awareness about shelters services available in cities.
Timeline
Sales Associate
Wish Built Homes
07.2023 - Current
ACCOUNTS RECEIVABLE CLERK
Air Liquide
03.2023 - 05.2023
ASSISTANT MANAGER
Oil City Demolition
06.2019 - 12.2022
RECEPTIONIST AT DUMP STATION
995 Junk Removal
01.2018 - 02.2021
CUSTOMER SERVICE SPECIALIST
HomeDepot
05.2017 - 04.2020
FRONT END SUPERVISOR
Second Cup Coffee
09.2016 - 03.2017
Real Estate Course - Real Estate
Alberta Real Estate School
BACHELOR OF BUSINESS ADMINISTRATION IN ACCOUNTING -
Norquest College
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