Baljeet Kaur Messon
Vancouver,BC
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Adidas
08.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Visual Merchandising Team Lead
Adidas
06.2022 - 07.2023
- Monitored and replenished display inventory and restructured according to available stock.
- Managed installation of visual merchandising displays.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Organized store merchandise racks by size, style, and color.
- Developed merchandising strategy to efficiently move overstock.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Collaborated with store managers to determine best placement for merchandise displays.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Update mannequins on a weekly basis.
- Ensure all windows, floor space, and ISC are presented to a high standard (including mannequin dressing and positioning)
Team Lead
Reebok
06.2020 - 06.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Making sure the product available to customers by maximizing product replenishment from the stockroom to floor.
Sales Associate
Adidas
08.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Administrative Assistant (Co-op)
Family Services Of Greater Vancouver
01.2020 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Established administrative work procedures to track staff's daily tasks.
Sales Associate
Puma
08.2018 - 06.2019
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
Merchandiser
Nysaa Retail Pvt. Ltd
10.2017 - 07.2018
- Managed and directed all Merchandise for Kids Boys and Infants Division for 56 stores.
- Coordinated and maintained all the issues and inventory needs at stores.
- Report observations regarding outdated products, unbalanced stock, out-of-stock and did buy accordingly.
- Did market trend research and collaborated with vendors for sample development and price negotiations.
Fashion Design Intern
Pearl Global Pvt. Ltd
01.2016 - 04.2016
- Oversaw production fashion line from concept to completion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked for different buyers like Ann-Taylor, Laura Scott and Primark, where managed the sampling from the scratch to the end product also, did designing and pattern making.
Education
Post Graduate Diploma - Canadian Business Management
Vancouver Community College
Vancouver, BC05.2020
Bachelor of Arts - Fashion Design
Pearl Academy
Jaipur 05.2017
Skills
- POS Systems Operations
- Microsoft Outlook
- Microsoft Excel
- Employee Scheduling
- Goals and Performance
- Staff Management
- Customer Service
- Shift Scheduling
- Cash Auditing
- Retail Operations
- Inventory Counting
- Microsoft SharePoint
- Intuit QuickBooks
- Cost Control
- Pattern Making
- Fashion Sketching
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Assistant Store Manager
Adidas
08.2023 - Current
Visual Merchandising Team Lead
Adidas
06.2022 - 07.2023
Team Lead
Reebok
06.2020 - 06.2022
Administrative Assistant (Co-op)
Family Services Of Greater Vancouver
01.2020 - 04.2020
Sales Associate
Adidas
08.2019 - 06.2020
Sales Associate
Puma
08.2018 - 06.2019
Merchandiser
Nysaa Retail Pvt. Ltd
10.2017 - 07.2018
Fashion Design Intern
Pearl Global Pvt. Ltd
01.2016 - 04.2016
Post Graduate Diploma - Canadian Business Management
Vancouver Community College
Bachelor of Arts - Fashion Design
Pearl Academy
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