Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Baljeet Kaur

Surrey

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth frontend operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Personal Caregiver

  • Assisted Clients with Personal Care needs including feeding, grooming and toileting
  • Helped many clients to feel cared with emotional and physical support
  • Kept clients home environment clean, healthy and safe with regular cleaning, trash removal and laundry services

Manager

Panago Pizza
01.2022 - Current
  • Assigned tasks to associates to fit skill levels and maximize team performance
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales

Call Centre

Panago Pizza
01.2021 - 01.2022
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services
  • Maintained strong call control and quickly worked through scripts to address problems
  • Seized opportunities to upsell products, maximizing revenue
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications

Nurse

Hospital
11.2015 - 11.2017
  • Company Overview: Punjab, India
  • As a healthcare nurse I know how to check and monitor a patient’s heart rate, respiration, blood pressure, and temperature
  • As a Nurse I can educate my patients and the patient’s families on important safety precautions, diagnosis, and course of treatments
  • As a nurse I can better understand how to nourish and provide psychological support to patients
  • I can even help in babysitting and baby grooming because this was also a part of my training during my graduation as a nursing student
  • Punjab, India

Clinical Instructor

11.2015 - 11.2017
  • I can identify each students’ potential and areas of improvement by adjusting the teaching approach as needed
  • I can conduct lectures and training in the classroom and healthcare facilities, testing the students’ knowledge by performing actual clinical duties and medical procedures

Education

BSC NURSING -

Silver Oaks College of Nursing
Mohali

Masters in health Care leadership -

Trinity Western University
Langley, BC

Skills

  • Organizational skills
  • People skills
  • Training & development
  • Relationship building
  • Good work ethic
  • Friendly, positive attitude
  • Planning & organizing
  • Computer skills
  • Communication
  • Flexible schedule
  • Supervision & leadership
  • Microsoft Office

Certification

  • Certified nurse in India (BSC Nursing)
  • Food safety Certificate (Level 1)

Timeline

Manager

Panago Pizza
01.2022 - Current

Call Centre

Panago Pizza
01.2021 - 01.2022

Nurse

Hospital
11.2015 - 11.2017

Clinical Instructor

11.2015 - 11.2017

BSC NURSING -

Silver Oaks College of Nursing

Masters in health Care leadership -

Trinity Western University

Personal Caregiver

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Baljeet Kaur