Baljeet Kaur
Surrey
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth frontend operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Personal Caregiver
- Assisted Clients with Personal Care needs including feeding, grooming and toileting
- Helped many clients to feel cared with emotional and physical support
- Kept clients home environment clean, healthy and safe with regular cleaning, trash removal and laundry services
Manager
Panago Pizza
01.2022 - Current
- Assigned tasks to associates to fit skill levels and maximize team performance
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
Call Centre
Panago Pizza
01.2021 - 01.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Maintained strong call control and quickly worked through scripts to address problems
- Seized opportunities to upsell products, maximizing revenue
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
Nurse
Hospital
11.2015 - 11.2017
- Company Overview: Punjab, India
- As a healthcare nurse I know how to check and monitor a patient’s heart rate, respiration, blood pressure, and temperature
- As a Nurse I can educate my patients and the patient’s families on important safety precautions, diagnosis, and course of treatments
- As a nurse I can better understand how to nourish and provide psychological support to patients
- I can even help in babysitting and baby grooming because this was also a part of my training during my graduation as a nursing student
- Punjab, India
Clinical Instructor
11.2015 - 11.2017
- I can identify each students’ potential and areas of improvement by adjusting the teaching approach as needed
- I can conduct lectures and training in the classroom and healthcare facilities, testing the students’ knowledge by performing actual clinical duties and medical procedures
Education
BSC NURSING -
Silver Oaks College of Nursing
MohaliMasters in health Care leadership -
Trinity Western University
Langley, BCSkills
- Organizational skills
- People skills
- Training & development
- Relationship building
- Good work ethic
- Friendly, positive attitude
- Planning & organizing
- Computer skills
- Communication
- Flexible schedule
- Supervision & leadership
- Microsoft Office
Certification
- Certified nurse in India (BSC Nursing)
- Food safety Certificate (Level 1)
Timeline
Manager
Panago Pizza
01.2022 - Current
Call Centre
Panago Pizza
01.2021 - 01.2022
Nurse
Hospital
11.2015 - 11.2017
Clinical Instructor
11.2015 - 11.2017
BSC NURSING -
Silver Oaks College of Nursing
Masters in health Care leadership -
Trinity Western University
Personal Caregiver
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