Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Baljeet Kaur

Quesnel

Summary

Proven track record of delivering exceptional
customer service and resolving issues in a timely and efficient manner. Strong ability to build rapport with customers and provide personalized assistance.
-Communication: Excellent verbal and written
communication skills, with the ability to effectively
communicate with customers, colleagues, and senior
management.
-Problem Solving: Skilled at identifying customer
needs, troubleshooting problems, and finding
appropriate solutions to ensure customer
satisfaction.
-Multitasking: Ability to handle multiple tasks
simultaneously in a fast-paced environment while
maintaining attention to detail and accuracy. -
Computer Skills: Proficient in using MS Office Suite
(Word, Excel, PowerPoint).


References available upon request.

Overview

1
1
year of professional experience

Work History

Front Desk Agent

Prestige Riverside Lodge
04.2024 - Current
  • Collecting room deposits, fees, and payments.
  • Maintaining accurate records of guest information, payments, and reservations using hotel management software systems.
  • Providing exceptional service during challenging situations.
  • Handled guest complaints and
    resolved issues to ensure a positive
    experience.
  • Assisted in training new front desk agents by sharing the experience and knowledge.

Education

Associate of Arts - Arts Education

Thompson Rivers University
Kamloops
04-2024

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Front Desk Agent

Prestige Riverside Lodge
04.2024 - Current

Associate of Arts - Arts Education

Thompson Rivers University
Baljeet Kaur