Baljeet Kaur
22 Rustywood Drive, Brampton,Ontario
Summary
Experienced Contact Center Representative with excellent customer service and sales skills. Demonstrated ability to find opportunities, solve customer problems and exceed performance targets. Competent in contact center technology and tools, as well as the ability to effectively coach and train new agents
Overview
1
1
year of professional experience
1
1
Certificate
Work History
Inbound Sales Specialist
Gemma Communications
2022.09 - 2023.03
• Consistently achieved sales targets for a variety of Rogers services, such as Internet plans, home phone packages, and smart home monitoring systems.
• Delivered exceptional customer service by effectively communicating with clients and addressing their needs promptly and professionally.
• Proactively identified sales opportunities during each call by using client account details to recommend the full range of products and services.
• Ensured that all client concerns were addressed appropriately, demonstrating strong multitasking skills to resolve any account-related issues.
Direct Marketing Agent (Outbound)
Rogers SMT Direct Marketing
2021.09 - 2022.08
- Demonstrated a "customer first" mindset by providing exceptional service to valued Rogers customers and tailoring solutions to meet their individual needs.
- Consistently exceeded daily sales targets through a combination of high productivity and outstanding customer service.
- Identified and seized opportunities to upsell from basic plans to premium services ($35+) while remaining adaptable to different campaign objectives (e.g., sales, up-sell, consultation).
- Recognized for outstanding performance across multiple factors, including quality assurance, sales, and customer service, and selected to train and coach new agents due to a proven track record of success.
Education
Post Graduate Diploma - Information System Business Analysis
Northern College of Applied Arts And Technology
Toronto, ON2022
Post Graduate Diploma - International Business Management
Northern College of Applied Arts And Technology
Toronto, ON2021
Bachelor of Commerce - Commerce
Mai Bhago College For Women, Punjab University
Punjab, India2019
Skills
- Microsoft Excel and Powerpoint
- Customer Service and Customer Account Management
- Critical Thinking and Problem-Solving Ability
- Business Development Understanding
- Customer Retention Strategies
- Technical Support and Call Center Operations
- Multi-Line Phone Talent
- Customer Relationship Management
- Analysis Skills and Technology proficiency such as CRM and communication platform.
Timeline
Inbound Sales Specialist
Gemma Communications
2022.09 - 2023.03
Direct Marketing Agent (Outbound)
Rogers SMT Direct Marketing
2021.09 - 2022.08
Post Graduate Diploma - Information System Business Analysis
Northern College of Applied Arts And Technology
Post Graduate Diploma - International Business Management
Northern College of Applied Arts And Technology
Bachelor of Commerce - Commerce
Mai Bhago College For Women, Punjab University
- Customer Relationship Management (CRM) – Manage customer interactions by logging all issues and concerns with each account and ensuring all customer data is current and accurate. I analyzed this data to identify trends and provide troubleshooting insights. Used strong organizational and problem-solving skills to effectively manage customer accounts, resulting in improved customer satisfaction and retention rates
- Corporate Finance Institute - Introduction to Banking
- Skill Up - Power BI for Beginners
- Accenture - Data Analytics and Visualization virtual experience
Certification
- Customer Relationship Management (CRM) – Manage customer interactions by logging all issues and concerns with each account and ensuring all customer data is current and accurate. I analyzed this data to identify trends and provide troubleshooting insights. Used strong organizational and problem-solving skills to effectively manage customer accounts, resulting in improved customer satisfaction and retention rates
- Corporate Finance Institute - Introduction to Banking
- Skill Up - Power BI for Beginners
- Accenture - Data Analytics and Visualization virtual experience
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