Baljeet Brar
Cambridge,ON
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Lyallpur Fonds De Capital
11.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
Customer Service Representative
Cash 4 You
11.2019 - 07.2021
- Helped large volume of customers everyday with positive attitude and focus on customer satisfaction
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Cashier
Tim Hortons
07.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Post Graduate Diploma - Web Design And Development
Lambton College of Applied Arts And Technology
Mississauga, ON04.2019
Master of Science - COMPUTER SCIENCE
PUNJAB TECHNICAL UNIVERSITY
PUNJAB ,INDIA05.2015
Skills
- Problem solving
- communication
- Patience
CLIENT MANAGEMENT:
- Time management
- Adaptability
- Strategies, planning and documentation
Timeline
Customer Service Associate
Lyallpur Fonds De Capital
11.2022 - Current
Customer Service Representative
Cash 4 You
11.2019 - 07.2021
Cashier
Tim Hortons
07.2018 - 12.2018
Post Graduate Diploma - Web Design And Development
Lambton College of Applied Arts And Technology
Master of Science - COMPUTER SCIENCE
PUNJAB TECHNICAL UNIVERSITY
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