Baldish Kaur
Mississauga,ON
Summary
Dynamic leader with a proven track record at Tim Hortons, enhancing team performance and ensuring food safety compliance. Excelled in problem-solving and staff training, achieving over five successful audits. Skilled in cash handling and performance evaluations, I drive results through effective leadership and meticulous attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Supervisor
Tim Hortons
Mississauga, ON
08.2021 - 06.2024
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Experience in food safety standards
- Management duties like inventory orders, dairy orders, cash collection and till management.
- Compliance with rules and regulations with presenting more than five successful audits.
- Delivered consistent and outstanding service through a friendly attitude.
- Built a clean and food-safe environment to ensure safety of our customers
- Time management and attention to details to keep all the products fresh and ready to deliver.
- Learned about new products and created them to meet the required standards.
Packer Associate
Voyant Beauty
Etobicoke, ON
07.2020 - 07.2021
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
- Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.
- Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
Bookkeeper
Taxation Associates
India
09.2019 - 11.2019
- Maintained and processed invoices, deposits, and money logs.
- Experience in gathering data, compiling the proper information and preparation of financial reports.
- Knowledge of effectively using Microsoft Office suite of products.
- Basic knowledge of accounting systems, budgets and internal controls.
- Developed strong problem identification and problem resolution skills.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Customer Service Representative
Authorized Samsung Service Center
India
05.2019 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Greeted all customers and determined their purpose of visit to direct them the correct department.
- Answering incoming calls and booking appointments.
- Assisted in clerical and managerial duties.
- Communication with visitors and callers in professional, friendly and efficient manner.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - Business in General
Sheridan College
Brampton, ON04.2021
Bachelor Of Commerce - Management
Panjab University
India 05.2019
Skills
- Effective Leadership
- Assignment Delegation
- Report Preparation
- Performance Improvement
- Complaint Handling
- Staff Training
- Motivational Skills
- Coaching and Mentoring
- Attention to Detail
- Team Supervision
- Daily workflow improvement
- Problem-Solving
- Documentation And Reporting
- Goal Setting
- Overseeing Daily Activities
- Evaluating Employee Work
- Work Planning and Prioritization
- Leading Team Meetings
- Performance Evaluations
- Cash Handling
- Safety processes and procedures
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Elementary
Certification
Verified International academic qualifications by WES
Sales certificate by CPSA( Canadian Professional Sales Association).
Timeline
Team Supervisor
Tim Hortons
08.2021 - 06.2024
Packer Associate
Voyant Beauty
07.2020 - 07.2021
Bookkeeper
Taxation Associates
09.2019 - 11.2019
Customer Service Representative
Authorized Samsung Service Center
05.2019 - 08.2019
Diploma - Business in General
Sheridan College
Bachelor Of Commerce - Management
Panjab University