Baldeep Benipal
Creston,Canada
Summary
Dynamic Multi Store Manager with a proven track record at 7-Eleven, excelling in customer relations and team building. Expert in analyzing financial data to drive performance improvements and enhance customer satisfaction. Adept at problem-solving and staff development, fostering a high-performing environment across multiple retail locations.
Overview
7
7
years of professional experience
Work History
Multi Store Manager
7-Eleven
Creston, Canada
12.2018 - Current
- Managed two teams of fifteen people each.
- Resolved customer complaints promptly and efficiently while maintaining a high level of professionalism.
- Analyzed financial data to identify trends in store performance and develop corrective action plans accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedure.
- Managed day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures.
Assistant Manager
7-Eleven
Nelson, Canada
11.2017 - 11.2018
- Performed visual checks of the store (inside and outside).
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided prompt, personalized, and courteous customer service.
- Cash handling, use of POS system, and inventory monitoring/balancing.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted the manager in hiring, onboarding, and training new employees.
- Resolved problems such as, but not limited to, customer complaints and supply shortages.
Education
Diploma - Business Administration
Selkirk College
Castlegar, None01.2017
Bachelors - Computer Applications
Panjab University
Chandigarh India01.2015
Skills
- Customer relations
- Performance evaluation
- Team building
- Time management
- Staff development
- Problem-solving abilities
- Merchandise planning
- Budget control
Accomplishments
- One of the first Managers to run Multi stores in British Columbia in 7 Eleven.
- Promoted 3 store Managers and 5 Assistant Managers in Last 5 years.
- Promoted to Assistant Manager after 6 months of employment.
- Achieved low Employee turnover score in kootenays.
- Consistently scored 85% or above on store inspection's.
Timeline
Multi Store Manager
7-Eleven
12.2018 - Current
Assistant Manager
7-Eleven
11.2017 - 11.2018
Diploma - Business Administration
Selkirk College
Bachelors - Computer Applications
Panjab University
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