Balbir Narh
Brampton,Canada
Summary
Organized and dedicated Office Administrator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dispatcher
First Student Inc.
07.2023 - 01.2025
- Assist the Location manager and operational manager in Planning bus routes to be scheduled according to client needs, maintaining bus efficiency and budget
- Assign drivers to specific routes and shifts and manage assign extra trips and special events
- Monitor bus routes with ZONAR and satellite RADIO to identify any potential delays, disruptions, accidents or mechanical breakdown and communicate with driver and other skate holders to resolve the issue and maintain service
- Provide information to Peel School board, Dufferin School board, university of Mississauga, charter departments and other private clients regarding bus routes, schedules and all updates
- Supervise bus operators to ensure they adhere company policies and procedures
- Handle emergency situations such as accidents, breakdown and coordinate with emergency services
- Maintain record of bus routes, schedules, driver assignments, bus performance and delays
- Processing Payroll in E-branch for more than 150 drivers and mechanics, which include verification of hours, calculating the gross pay, deductions and benefits
Shipping Administrator
Eberspaecher Climate Control
10.2022 - 01.2023
- Assist shipping Team Lead with coordination of daily shipment bookings and order management
- Organize customer orders, process OEM and aftermarket shipments according to the guidelines, including the timely submission of ASNs
- Support Team lead in collecting information needed for internal investigation based on customer complaints
- Data entry and monitoring system performance and reporting to the management
- Taking care of all OEM shipment and booking at portals of Ryder, General Motors, PDC, VOLVO according to the provided guidelines
- Preparing all paperwork including Performa invoice, CUSMA certificate, CERS form, BOL and other custom documents
- Work with inventory and other departments to ensure the parts and products are released on time in order to meet customer needs specially for rush orders
- Auditing the aisles in the end of the day in order to maintain the safety and organization of work place
- Handling customer complaints, collecting and analyzing customer feedback
- Verify the quantity and quality of products and services and process the shipping payments
Office Administrative Assistant
Astra Fertility Clinic
03.2016 - 09.2022
- Provided clerical support to company employees by copying, faxing and filing documents
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Assist team members with daily tasks including data entry, monitor system performance and report
- Responded to inquiries from callers seeking information
- Managed over 200 inbound calls and emails from customers and clients per pay
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Maintained office supplies inventory by checking stock and ordering new supplies
- Recorded expenses and maintained accounting records
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
Food Service and Customer Service
Booster Juice
11.2015 - 03.2016
- Received orders from customers and input into order management system
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day
- Prepared food orders to support waitstaff and other team members
- Distributed food during busy peak periods to drive customer satisfaction
- Kept register accurate through correct billing, payment processing and cash management practices
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
Customer Service Representative
Equinox Marketing Inc
11.2008 - 01.2013
- Completed data entry tasks in Excel system according to the format standards with accuracy and efficiency
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Resolve customer issues with service, product and billing
- Compiled data and reviewed information for accuracy prior to input
- Participate in training and cross-training initiatives
- Corrected data entry errors to prevent later issues such as duplication or data degradation
- Tracked and maintained records for sales department
- Verified client information by analyzing existing evidence on file
Education
Logistics And Supply Chain Management
Trios College of Business Technologies
Brampton, ON01.2022
OFFICE Administration - Health Administration
CITI College
Mississauga, ON01.2014
MASTER OF ARTS - ENGLISH LANGUAGE AND LITERATURE
Punjab University
01.2003
Skills
- Resource Coordination and Allocation
- Skilled Multitasker
- Database and Client Management Systems
- Routing
- Schedule and Record keeping
- Ease with Computers and Technology
- Knowledge of Safety Regulations
- Knowledge of transportation of dangerous goods regulations
- Communication
- Customer Satisfaction
- Teamwork Skills
- Adaptability
- Experience working on FOCUS
- STOPR
- ZONAR
- E-Brach payroll system
- SAP
- ACCURO
- AVAAL
- EXPERT systems
Certification
CIFFA certification
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Dispatcher
First Student Inc.
07.2023 - 01.2025
Shipping Administrator
Eberspaecher Climate Control
10.2022 - 01.2023
Office Administrative Assistant
Astra Fertility Clinic
03.2016 - 09.2022
Food Service and Customer Service
Booster Juice
11.2015 - 03.2016
Customer Service Representative
Equinox Marketing Inc
11.2008 - 01.2013
MASTER OF ARTS - ENGLISH LANGUAGE AND LITERATURE
Punjab University
Logistics And Supply Chain Management
Trios College of Business Technologies
OFFICE Administration - Health Administration
CITI College
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