Balayokesh Santhosh
Assistant Manager
Mississauga,Ontario
Summary
Dynamic and results-driven Assistant Manager with extensive experience in theatre operations, food service, and VIP guest experiences. Skilled in leading diverse teams, ensuring operational efficiency, optimizing payroll, and maintaining high standards of health and safety. Passionate about providing exceptional guest experiences and committed to team development, motivation, and career advancement. Proven ability to drive business growth through data-driven strategies and effective collaboration with senior management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cineplex
Mississauga, Canada
08.2024 - Current
- Lead Theatre Operations and Food Service teams through recruitment, training, and mentorship to ensure high performance and operational success
- Ensure excellent guest service by maintaining visibility, addressing concerns promptly, and fostering a high level of guest satisfaction
- Manage staffing levels and payroll optimization, adjusting as needed for efficiency and business needs
- Maintain health and safety standards, ensuring safe operation of equipment and employee training
- Execute promotions and special events to enhance theatre profitability and align operations with corporate standards
- Provide feedback on third-party contracts, prepare reports, and offer recommendations to improve efficiency and revenue
FOH Supervisor
Cineplex
Mississauga, Canada
10.2023 - 08.2024
- Led VIP teams and ensured guest experience excellence through proactive interactions and staff training
- Managed payroll for VIP operations, ensuring proper staffing levels and operational efficiency
- Ensured compliance with health and safety standards, submitting reports as necessary
- Supported the execution of promotions, rentals, and events to increase profitability
Cast Leader
Cineplex
Mississauga, Canada
04.2023 - 10.2023
- Led a team of cast members to ensure high-quality service delivery in a dynamic environment
- Facilitated training and development programs to enhance team performance
- Actively participated in recruitment, performance evaluations, and goal setting
Education
Postgraduate - Business and Information Systems Architecture
Fanshawe College
12.2022
Bachelor of Science - Computer Science
Bharathiar University
04.2020
Skills
- Team Leadership
- Guest Experience Management
- Payroll & Operational Efficiency
- Health & Safety Compliance
- Corporate Event Coordination
- Strategic Planning
- Data-Driven Insights
Certification
- Smart Serve License
- Food Handler Certification
- 21st Century Digital Expression
- Visio 2019 Essentials
- Foundations of Project Management
- The Arts and Science of Relationships
Languages
English
Full Professional
Tamil
Native/ Bilingual
Telugu
Native/ Bilingual
Hindi
Limited
Timeline
Assistant Manager
Cineplex
08.2024 - Current
FOH Supervisor
Cineplex
10.2023 - 08.2024
Cast Leader
Cineplex
04.2023 - 10.2023
- Smart Serve License
- Food Handler Certification
- 21st Century Digital Expression
- Visio 2019 Essentials
- Foundations of Project Management
- The Arts and Science of Relationships
Postgraduate - Business and Information Systems Architecture
Fanshawe College
Bachelor of Science - Computer Science
Bharathiar University
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