Bala Manneboina
Vancouver,BC
Summary
Motivated and purpose-driven MBA graduate with a substantial academic foundation and a passion for strategic problem-solving and leadership. Possess an acute ability to analyze business challenges, compose innovative solutions, and project success. Adept at collaborating with cross-functional teams and communicating effectively to achieve organizational goals. Leverage acquired business acumen to make an impact in a challenging and growth-orientated professional environment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
McDonald's
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Marketing Consultant
ThinkingLab
07.2023 - 09.2023
- Collaborated with the founder to conceptualize and execute a brand strategy that increased brand recognition by 10% within 3 months
- Developed and managed social media campaigns across platforms such as Facebook, Twitter, and Instagram, resulting in a 20% increase in engagement and a 5% increase in followers within 3 months
- Established a transparent and efficient communication channel with the client, ensuring all deliverables were met on schedule.
Intern
Ideslabs Pvt Ltd HR Firm
01.2021 - 03.2021
- Assisted in screening over 300 résumés and application forms to shortlist candidates for interviews, reducing the initial candidate pool by 15%
- Acted as a liaison between candidates and the hiring manager, efficiently managing email correspondence and follow-ups.
Education
Master of Business Administration: Entrepreneurship -
University Canada West
Vancouver, BC07.2023
Bachelor's Degree: Bachelor of Business Administration -
Alliance University
Bangalore, India07.2021
Skills
- Paperwork Processing
- Consultative Sales
- Account Updating
- Product Knowledge
- Complaint Resolution
- Data Entry
- Call Management
- Report Generation
- Customer Relationship Management (CRM)
- Active Listening
- Microsoft Excel
- Technical Support
Timeline
Customer Service Representative
McDonald's
10.2023 - Current
Marketing Consultant
ThinkingLab
07.2023 - 09.2023
Intern
Ideslabs Pvt Ltd HR Firm
01.2021 - 03.2021
Master of Business Administration: Entrepreneurship -
University Canada West
Bachelor's Degree: Bachelor of Business Administration -
Alliance University
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