B Alan Penn
Newmarket,ON
Summary
Customer focused sales professional with decades of experience in retail sales, store management and small business ownership.
Originally from Scotland,I built my career in Canada from the ground up through determination,integrity and strong customer relations. Annually generate over $1million in annual sales earning 5-star Google reviews for product knowledge and service excellence.
Dependable, trustworthy key holder with flexible availability and the ability to travel throughout Newmarket and the surrounding area.
Known for honesty, professionalism and representing Companies with first class customer relations and service.
Overview
31
31
years of professional experience
Work History
Retail Sales Associate
Boomco Inc t/a Lazboy
London, Ontario
11.2011 - Current
- Greet customers as they enter the store and use questioning and product knowledge to suggest items that will match client’s needs.
- Out of the box thinking to offer alternatives to customer.
- Consistently generate high volume in sales and achieve sales goals.
- Maintain inventory accuracy and reorganize merchandise displays to generate more sales.
- Process customer transactions accurately and efficiently at the register.
- Provide professional product knowledge and recommendations to enhance customer experience.
- Calculate pricing for complex orders , apply discounts if necessary to close deals and collect payments to process transactions.
- Handle customer inquiries and resolve issues promptly.
Owner/Operator
Extra Vision
05.1995 - 01.2011
- Owned and operated a successful video rental and retail business.
- Created budgets and managed inventory selection, pricing and profitability.
- Hired trained and supervised staff.
- Calculated wages and ensured compliance with all government and legal agencies.
- Designed and implemented a unique store front that doubled sales .
- Built strong community relationships through customer focused service.
Education
Shawlands Academy
Glasgow , Scotland Skills
- Exceptional greeting skills using warm, approachable style,to relax customers and gain their trust
- Consultative selling and upselling
- Handling customer complaints in a professional and competent manner
- Inventory management and display
- Complaint resolution and problem solving
- Cash handling, administrative duties
- Excellent negotiation skills
Accomplishments
- A published poet and author of “The Thoughts From Alan’s Pen”-a 25 year creative and unique project.
- Volunteered for 10 years delivering Meals On Wheels supporting community members in need.
Affiliations
- Movie buff
- Regularly attend Music Concerts and theatre
- Golfer
- Collect, live by and make up quotes
Timeline
Retail Sales Associate
Boomco Inc t/a Lazboy
11.2011 - Current
Owner/Operator
Extra Vision
05.1995 - 01.2011
Shawlands Academy