Balal Kaddoura
Calgary,AB
Summary
Knowledgeable automotive service technicican making complex concepts easier to understand while challenging students to think critically. Monitored student progress and adjusted instruction as needed. Familiar with different assessments and teaching methods to help gauge understanding and learning.
Overview
14
14
years of professional experience
Work History
Manager
Cosmos Customs
06.2021 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Mentored team members for career advancement, fostering a pipeline of future leaders within the organization.
Adjunct Instructor
SAIT
05.2019 - 06.2021
- Assessed training needs of students or workers.
- Strengthened critical thinking skills through problem-solving exercises and open-ended questions.
- Observed and evaluated students' work to determine progress, provided feedback, and made suggestions for improvement.
- Supervised and monitored students' use of tools and equipment.
- Administered oral, written, or performance tests to measure progress and evaluate training effectiveness.
Automotive Service Technician
Country Hills Hyundai
01.2017 - 06.2021
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
- Tested newly installed equipment to determine proper functionality and compliance with industry standards.
- Improved shop efficiency with systematic organization of tools, equipment, and parts inventory management systems.
Assistant Manager
Autotech Performance And Security
07.2014 - 12.2016
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Interacted with customers via telephone or in-person to provide information about products or services, take orders, cancel accounts, or address complaints. -
- Determined charges for services requested, collected payments, and arranged billing.
- Diagnosed and repaired problems with electronic equipment such as control modules, navigation systems, communication systems, and security systems in motor vehicles.
- Inspected and tested electrical or electronic systems using visual inspections and specialized equipment.
Automotive Service Technician
A&M Mobile Mechanic
11.2011 - 07.2014
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Repaired brake, exhaust, electrical and other systems for domestic and import automotive brands.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
Apprentice Automotive Technician
Calgary Honda
06.2010 - 09.2011
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Education
Diploma - Mechanical Engineering Technology
SAIT
Calgary, AB05.2020
Red-Seal Journeyman - Automotive Service Technician
SAIT
Calgary, AB01.2014
Skills
- Problem Resolution
- Training and Development
- Strong Communication Skills
- Group and individual instruction
- Ability to motivate students
- Understanding of learning styles
- Electrical Systems
- System Testing
- Mechanical Troubleshooting
- Troubleshooting skills
Languages
English
Professional Working
Timeline
Manager
Cosmos Customs
06.2021 - Current
Adjunct Instructor
SAIT
05.2019 - 06.2021
Automotive Service Technician
Country Hills Hyundai
01.2017 - 06.2021
Assistant Manager
Autotech Performance And Security
07.2014 - 12.2016
Automotive Service Technician
A&M Mobile Mechanic
11.2011 - 07.2014
Apprentice Automotive Technician
Calgary Honda
06.2010 - 09.2011
Diploma - Mechanical Engineering Technology
SAIT
Red-Seal Journeyman - Automotive Service Technician
SAIT
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