Balakumar Natarajan
Sr. Software Engineer
Toronto,Ontario
Summary
Experience of banking retail domain, ecommerce specialist in logistics working for operational analytics in inventory management. Hands-on developing experience of analytics dashboard to calculate RFM using customer data based on Customer Lifetime Value. Also study conducted with statistical models in python for logistic regression that helps with business model of customer churning.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Senior Analyst
Kloud9 Technologies
Bangalore, Karnataka
11.2022 - 01.2023
- Experience of retail domain ecommerce specialist in logistics working for operational analytics in inventory management
- Experience of developing dashboard to calculate RFM using customer data based on Customer Lifetime Value
- Analyses experience of conducting statistical models in python for logistic regression that helps with business model of customer churning.
- Knowledge of project management, processes for monitoring and controlling portfolios in client data focusing analyses on NPS or financial data, activity reports to Oracle cloud.
- Reported insights through looker integration with agile cloud system that used Google Big-Query for operational analytics layer to serve customer recommendations. Passionate about learning and committed to continual improvement.
- Data processing served with oracle cloud, developer in enterprise customer engagement for marketing analytics and business analysis (agile) compliance risk services, adapting risk model management in SAS.
• Handled large dataset from BI application server to apply business rules and data quality check. - Skills: Data science, SAS, SQL and python/ R / Tableau
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish
Business Analyst
Genpact India Pvt. Ltd
Bengaluru
11.2019 - 06.2022
- Oracle Cloud operation associate with job role of risk management deliverables using risk analysis, conducted analytics workflow for agile BI software integration
- Worked for digital transformation of financial data processing on upstream application development solving problems with software prototype to optimize performance of portfolio analytics
- Handled application modernization, presenting design thinking strategy with BRD & FRD design documents, scheduled and managed data flows with client relationship management, lean six sigma project tool to automate application integration along SDLC from data mart with collaboration of various stakeholders
- Implemented SQL for enterprise data warehouse from oracle data source and data extraction using ETL to conduct confirmatory analysis, data lineage and MDM
- Final workload migrated to cloud data lake solution
- Improved data models that deliver business insights dashboard using tableau and sink SQL Server for performance tuning,
Consultant
Ci global
, Remote
02.2023 - Current
Great Learning Alumni
Great Learning
Bangalore
06.2019 - 09.2019
- Designed front end app that scales using Docker that is re-deployed using AWS Elastic load balancer
- Application developed in python for digital transformation
- Smart analytics - Customer analytics
Analyst
HCL Technologies pvt ltd
Chennai
08.2014 - 06.2017
- Worked as business system administrator for infrastructure access and service division
- Analyzed discrepancies reported by business users with master data server of several security procedure of business vertical operating in fortune 50
- Organized as a team service off-shore support for client-related programs management project concerning customer support services of E2E engagements
- Analyzed data of business content management system that aimed to solve business problems of project.
- Ability to explore with brain-storming ideas into functional area of enterprise application support as IT helpdesk analyst, independently to identify bottlenecks
- Hence conducted knowledge transfer for processes within cross-functional projects
- Certified in insight analytics that controlled domain practices strictly according to security standards that provide quality assurance of process management.
- Maintained database systems to track and analyze operational data
Education
Post Graduate in Cloud Computing - Computer And Information Systems Security
08.2018 - 10.2019
- Completed professional development - https://eportfolio.mygreatlearning.com/balakumar-n
Bachelor of Technology - Electrical, Electronics And Communications Engineering
09.2009 - 07.2013
- Completed professional development in ECE dept
Skills
Unix Shell scripting
Additional Information
- Achievements/Tasks
Knowledge in Big data Analytics, hands-on level to solution an automated business process using cloud technologies in AWS that provide opportunities for decision making by predictive customer analytics. AWS Public cloud using AWS Managed services
Skills: Cloud Formation Template, AWS CLI, Docker, ECS, LoadBalancer, ApacheTomcat, Kinesis, DynamoDB, S3, SNS, Cassandra, BigData, EC2, S3, RDS, ELB.
PROJECT- CUSTOMER DATA ANALYTICS Using the data set with python built-in libraries for RFM
LEARNING OUTCOMES: Business discovery, Data discovery, Data preparation, Exploratory data analysis,
Feature engineering Predicting the churn and writing recommendation for priority cluster to reduce churn
Certification
Oracle cloud associate
Timeline
Consultant - Ci global
02.2023 - Current
Senior Analyst - Kloud9 Technologies
11.2022 - 01.2023
Oracle cloud associate
02-2022
Business Analyst - Genpact India Pvt. Ltd
11.2019 - 06.2022
Great Learning Alumni - Great Learning
06.2019 - 09.2019
Cloud Computing / University of AUSTIN, GREAT LAKES INSTITUTE - Post Graduate in Cloud Computing, Computer And Information Systems Security
08.2018 - 10.2019
Analyst - HCL Technologies pvt ltd
08.2014 - 06.2017
SRM University - Bachelor of Technology, Electrical, Electronics And Communications Engineering
09.2009 - 07.2013
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