Balakrishnan Yadav
Calgary,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Denny's
03.2014 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Addressed customer needs and made product recommendations to increase sales
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Worked flexible schedule and extra shifts to meet business needs
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Built positive relationships with customers to increase repeat business
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Private B
Canadian Army
02.2020 - 04.2022
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs
- Researched issues with shipments, product damage and incorrect product amounts
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors
- Immediately brought critical issues to customer service manager for resolution
- Improved office operations by automating client correspondence, record tracking and data communications
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Imaged and prepared new computers for integration into company networks and systems
- Patiently walked individuals through basic troubleshooting tasks
- Performed troubleshooting to correct computer hardware and software malfunctions
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents
- Purchased, setup and installed new computers
- Rolled out software updates and applied server patches to thwart threats from penetrating networks
- Configured hardware, devices and software to set up work stations for employees.
Education
IT Certification - Google IT Support Professional
Coursera
Calgary04.2024
IT Certification - Junior IT Analyst
Npower
Calgary04.2024
Bachelor of Science - Hospitality And Tourism Operations Management
University of Mumbai
05.2009
Skills
- Technical Support
- Software Installation
- Repair
- Troubleshooting Technical Issues
- Hardware and Software Installation
- IT Support
- Customer Complaint Resolution
Certification
- First Aid &CPR/AED level C (blended)
- Certificate from Canadian army(basic military qualification)
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Professional Working
Malayalam
Professional Working
Punjabi
Limited Working
Timeline
Private B
Canadian Army
02.2020 - 04.2022
Restaurant Waiter
Denny's
03.2014 - Current
IT Certification - Google IT Support Professional
Coursera
IT Certification - Junior IT Analyst
Npower
Bachelor of Science - Hospitality And Tourism Operations Management
University of Mumbai
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