Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Loves to Travel and Meet new people
Timeline
Generic
Balaji Udayakumar

Balaji Udayakumar

Ottawa,ON

Summary

Proven Sales Engineer with a track record of leveraging CRM software and PowerBI reporting to drive decision-making and surpass sales targets at Accenture. Skilled in building long-term client relationships and adept at presenting complex data, consistently achieving high customer satisfaction. Demonstrates exceptional attention to detail and adaptability in dynamic environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Engineer

Accenture(Contract)
06.2024 - Current
  • Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
  • Managed department call volume 50 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Enhanced team collaboration on projects using Quip in conjunction with Salesforce records.
  • Tracked sales data for analysis and forecasting.
  • Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.

Technical Sales Engineer

Centrepoint Informatics Pvt Ltd.
07.2019 - 07.2022
  • Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision-making.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Presented complex information in a simplified manner through visualizations using various BI tools such as Tableau or PowerBI, increasing stakeholder understanding of data insights.
  • Created insightful reports and dashboards, enabling effective decision-making for management.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Consistently surpassed quarterly sales targets while maintaining high levels of customer satisfaction.

Education

Master of Science - System Science Engineering

University of Ottawa
Ottawa, ON
04.2024

Bachelor of Science - Electrical & Electronics Engineering

Reva University
Bengaluru
08.2019

Skills

  • PowerBI Reporting
  • Salesforce Analytics
  • CRM Software
  • Microsoft Office Suite
  • Relationship Building
  • Attention to Detail
  • Task Prioritization
  • Presentation Skills
  • Sales closing
  • Customer Support
  • Persuasive
  • Adaptability and Flexibility

Team Collaboration

Accomplishments

  • Exceeded sales targets by 25% in 2020 during my tenure with Centrepoints informatics Pvt Ltd.
  • Used Microsoft Excel to develop inventory tracking spreadsheets in professional as well academics.
  • Collaborated with team of 8 in the development of Smart Ticketing Machine during my bachelors at Reva University.
  • Established new accounts to increase annual revenue, identifying potential customers and presenting product solutions in my current company which is Accenture.

Languages

English
Native or Bilingual

Certification

  • Digital Marketing Associate, Meta - July, 2024
  • Salesforce Sales Cloud Consultant, Salesforce- In Process

Loves to Travel and Meet new people

I love to travel and meet new people, which makes me naturally inclined toward roles that involve engaging with diverse groups and building relationships. As an extrovert, I thrive on connecting with others, understanding their needs, and finding solutions that add value to their lives. These qualities translate well to a sales engineering role, where communication, relationship-building, and a genuine interest in helping clients are key to success.

Timeline

Sales Engineer

Accenture(Contract)
06.2024 - Current

Technical Sales Engineer

Centrepoint Informatics Pvt Ltd.
07.2019 - 07.2022

Master of Science - System Science Engineering

University of Ottawa

Bachelor of Science - Electrical & Electronics Engineering

Reva University
Balaji Udayakumar