Hi, I’m
Balaji Santhanam
Scarborough,ON
Summary
Performance-driven Vice President with 30 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
30
years of professional experience
19
Consumer Retail Banking experience
1
Certification
Work History
Citibank, NAIrving, TX, Texas
Vice President
01.2018 - 01.2023
Job overview
- Identified opportunities to improve business process flows and productivity.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established performance goals for department and provided methods for reaching milestones.
- Created solution architecture for three-decade old client server application to modernize to cloud based platform using Angular and Microservices
- Designed screens and services for the desktop modernization of legacy servicing applications
- Implemented cloud-based solutions for the digital transformation and modernization
- Designed and implemented Omni-Channel experience across self service and assisted channel applications
- Driving the migration of microservices and angular apps from Pivotal Cloud Foundry to Openshift platform
- Handled quite a number of project rollouts
- Handling a team of over 70 members that includes tech leads, designers and developers
Citibank, APAC-EMEA RegionsSingapore, Singapore
Vice President
01.2008 - 12.2017
Job overview
- Identified opportunities to improve business process flows and productivity.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established performance goals for department and provided methods for reaching milestones.
- Designed and implemented large scale projects in retail bank domain
- Worked on multiple technologies
- Designed and implemented Smart Banking solution
- Collaborated with diverse group including business and technology partners for project delivery
Education
University of MadrasIndia
Bachelor of Engineering from Mechanical Engineering
Brilliants Computer CenterIndia
No Degree from Advanced Diploma in Computer Applications
Annamalai UniversityIndia
MBA from E-commerce
07.2002
Skills
- Process Improvement
- Project Oversight
- Critical Thinking
- Management of Personnel Resources
- Negotiation and Persuasion
- Relationship and Team-Building
- Strategic Planning
- Performance Monitoring and Evaluation
- Industry Best Practices
- Mentoring
Certification
AWS Certified Cloud Practitioner - [Mar-2026]
Additional Information
Technical Skills
Java
Microservices
Cloud Technology
TIBCO Web Services
Code Management development tools
Other Work Experience
· Optimum Solutions Pte Ltd (Singapore)
· Delteq Systems Pte Ltd (Singapore)
· Infraglobe Systems Pte Ltd. (Singapore)
· Digital Equipment Asia Pacific Pte Ltd (Singapore)
- Master Stroke Solutions Pte Ltd (India)
Timeline
Vice President
Citibank, NA
01.2018 - 01.2023
Vice President
Citibank, APAC-EMEA Regions
01.2008 - 12.2017
University of Madras
Bachelor of Engineering from Mechanical Engineering
Brilliants Computer Center
No Degree from Advanced Diploma in Computer Applications
Annamalai University
MBA from E-commerce
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