Balaji Reddycherla
Project Management Student
23 Willowhurst Crescent, Scarborough,ON
Summary
Certified Associate in Project Management (CAPM), Highly organized and motivated professional with 2 years of experience in coordinating and managing projects in US Banking and Mortgage sectors. Proven ability to manage multiple tasks and deadlines, communicate effectively with team members, and ensure that projects and Operations stay on track and within budget. A passion for driving projects to successful completion and a desire to continue professional growth in project coordination. Computer Savvy in MS Office and Project Management Tools.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Team Lead
Firstsource Solutions
Bengaluru, Karnataka, India
12.2020 - 09.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Multitasking, Effective Time management, Workflow Management, Monitoring the daily productivity and Quality to ensure the SOW’s are met.
- Prepared various Daily, Weekly and Monthly reports (Business continuity plan, Daily Productivity and Quality Tracker, Attendance Report, Incentive Report.
- Scheduling and hosting meetings with various stakeholders during the project.
- Prepared and published various Daily, Weekly and Monthly reports (Business continuity plan, Daily Productivity and Quality Tracker, Attendance Report, Incentive Report.
- Proven record of accomplishment of increasing the productivity of the team from 87% to 96% within a span of 3 months
Lead Associate
Indecomm Gloabl Services
Bengaluru, Karnataka, India
07.2019 - 12.2020
- Supervised and Managed a team of 8 members under the supervision of Manager.
- Interacting with the onshore team based in US for day-to-day follow-ups and activities.
- Preparing and publishing various reports to the stakeholders involved.
- Produced accurate SOP process documentation and organized resources to smoothly execute changes.
- Facilitated training for new associates through daily coaching and regular performance feedbacks.
Quality Analyst
SLK Global Solutions
Bengaluru, Karnataka, India
05.2018 - 07.2019
- Worked as Quality Analyst for Secondary Market Team for one of the largest mortgage lender bases in Cincinnati,USA.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Hosted Weekly and Monthly review meetings with the operation team leads to increase the productivity and quality of the team.
- Production support to the operation during high volumes. Quality of the operations team has been increased from 96.85% to 99.8% with the inclusion of quality management plan
- Attending process improvement and update sessions with the onshore team .
- Ensure all the processes under my span meets the monthly quality SLA requirements
Analyst
FNF India
Bengaluru, Karnataka, India
06.2016 - 05.2018
- Worked as a Analyst in Bankruptcy division for a Mortgage lender based out in Virginia Beach,VA.
- Setting up the case in the system after the case is filed by borrower by using the info from PACER application.
- Updating each filings received after the hearings in the system.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Education
PG Diploma - Project Management
Lambton College
Toronto, ON 01.2022 - Current
Bachelor of Science - Life Sciences
Sree Vidyanikethan Degree College
Tirupathi 06.2013 - 04.2016
Skills
Project and People Management
undefinedCertification
Certified Associate in Project Management(CAPM)
Timeline
Certified Associate in Project Management(CAPM)
01-2023
PG Diploma - Project Management
Lambton College
01.2022 - Current
Team Lead
Firstsource Solutions
12.2020 - 09.2021
Lead Associate
Indecomm Gloabl Services
07.2019 - 12.2020
Quality Analyst
SLK Global Solutions
05.2018 - 07.2019
Analyst
FNF India
06.2016 - 05.2018
Bachelor of Science - Life Sciences
Sree Vidyanikethan Degree College
06.2013 - 04.2016
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