Balaji Ganguri

• Identified customer needs and wants to enhance customer experiences and boost sales.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Greeted customers and offered assistance for increased customer satisfaction.
• Worked varied hours to meet seasonal and business needs.
• Managed customer relations through communication and helpful interactions.
• Generated sales reports and presentations for senior management.
• Trained and mentored junior staff on customer service strategies and techniques.
• Developed and implemented strategies to increase customer satisfaction and engagement.

• worked independently to advise clients on specific products and services throughout the Computer, Audio Video and Photo/Electronics departments.

• provided customer service in professional, courteous, and helpful manner

• Good knowledge on new technology/products and will attend product knowledge seminars.

• performed inventory counts, merchandise, and maintain the professional sales image of the department.

• proven skills to provide advice and guidance to customers on products, services and store promotions

• ability to work in a fast-paced retail environment, including evenings and weekends

• ability to communicate clearly and positively with customers, vendors, employees, and management

• past experience selling Computers, Audio Visual Equipment, Mobile Phones or Photo/Electronics

• Organize the marketing campaign for a new rewards program by using effective advertising techniques that lead the gas station to achieve the highest-ranked gas station in the South Vancouver cluster
• Demonstrate keen commercial awareness by and competitor pricing and used that knowledge to achieve shop targets
• Coordinate the shift scheduling and staff allocation during the pandemic situation
• Maintain inventory in the shop by analyzing the customer buying pattern using Microsoft Excel programming that leads to the shop to have all essential goods during the current pandemic duration
• Problem solving and customer handling skills improved through offering constructive solutions to customer problems while remaining calm due to the hostile nature of some customers
• Demonstrated leadership by managing the shop floor on a day-to-day basis and handling customers and ten members of staff while ensuring the store standards are maintained.

• Key Responsibilities: Authorizing the return of merchandise and selling merchandise to customers
• Communicating with vendors and distributors
• Enforcing and follow health and safety standards
• Resolving problems that arise, such as customer complaints and supply shortages
• Maintain inventory and organizing merchandise
• Prepare reports detailing sales volume, merchandising personal matters
• Prepared merchandise for sales floor and Worked collaboratively in team environment.

• Key Responsibilities: Competed diagnostics to determine source of network errors
• Collaborated with colleagues to create effective system security
• Implemented network improvements
• Analyzed systems to identify and perform needed maintenance.