Open To Work
Bakhtawar Noman
Franklin Elementary School & Ridgeway Elementary School
Burnaby,BC
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service RepresentativeHelp Desk Analyst
Work Type
Full Time
Location Preference
Remote
Minimum Desired Compensation
$45000/yr
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company Retreats
1
Certification
1
Language
Help desk specialist supporting remote users with clear troubleshooting, accurate documentation, prompt issue resolution, and 40+ tickets per day. Handles inbound technical questions, account steps, device setup, and follow-up communication while keeping records current in ServiceNow and Salesforce. Works across Windows, Android, and iOS environments and keeps service conversations calm, structured, and easy to follow.
Work History
Special Education Assistant Training
- Supported 10 students weekly with individualized redirection, choices, and calm communication in a regulated classroom.
- Collaborated with SSAs, EAs, and teachers to support inclusive learning through co-teaching, observation, and classroom routines.
- Adapted support for students with autism and behavioral challenges using patience, consistency, and positive reinforcement.
- Applied proactive behavior-management techniques by identifying triggers, preventing escalation, and seeking help when needed.
- Shadowed multiple SSAs to learn instructional modifications, sensory adjustments, and multi-tiered support approaches.
- Built rapport with students by supporting transitions and fostering an inclusive environment across academics, arts, and sports.
Technical Support Analyst
- Handle daily 35 support cases while delivering clear, professional virtual assistance to customers.
- Build rapport with diverse clients through active listening, empathy, and clear communication.
- Troubleshoot remote issues independently, applying structured problem-solving to resolve client concerns.
- Maintain detailed records in Microsoft 365, validate information, and support compliance with company procedures.
Social worker (Volunteer)
- Document 20 child welfare cases monthly to track abuse indicators, follow-ups, and referral needs.
- Collected and analyzed data on under-age child labor to identify patterns and support remediation efforts.
- Worked with families to reduce domestic child labor by coordinating school enrollment and vocational training support.
- Evaluated collected information to communicate the impact of poverty, education gaps, and child labor risks.
Physics Instructor
- Processed 25 student records monthly while supporting HR and payroll data entry tasks.
- Evaluated and graded student assignments, providing timely feedback that supported steady academic progress.
- Developed course materials and simplified complex physics concepts into clear, student-friendly explanations.
- Provided warm, approachable responses to student questions, creating a supportive and engaging classroom environment.
Education
Diploma
Google IT Support Professional Certificate - Junior IT Analyst Program
- 14-week in-class training with hands-on experience including:
- Assemble computer components based on customer requirements
- Data remediation and correction techniques.
- Install, configure, and troubleshoot: Hardware and software components
- Install, configure, and troubleshoot: Windows, iOS, Android, and Linux operating systems
- Networking basics: IPv6, network topologies, installing wireless and SOHO networks security/forensics.
- Mobile device installation/configuration: Laptops, smartphones, tablets.
- Basics of virtualization, desktop imaging and deployment.
- Knowledge of Network services and Cloud Computing.
- Implementing preventive maintenance measures on workstations.
Master's
Master's degree - Business Economics
Bachelor's - Physics, Economics and Computer
Skills
Microsoft 365
ServiceNow
Tier-1 support
Troubleshooting
Application support
Data entry
Documentation control
Reporting
Workflow coordination
Scheduling coordination
Knowledge base documentation
User access management
Remote support
Ticket escalation
Salesforce
Process improvement
Incident triage
Technical documentation
Certification
Google IT Support Professional Certificate
Community Service & Volunteer Work
Child Protection and Welfare Bureau, Social worker (Volunteer), 2019-01, 2019-07, Worked with a non-government organization to collect the data on violation of basic human rights on under-age child worker, the data collected was analyzed, remediated, which resulted in understanding the percentage of children’s working as a child labour., Worked with families to find out the solution and to curtail the domestic child work by providing them support and enrolling their kids to school to get the education and to provide vocational training to the families., The data collected was evaluated to understand the percentage of under-age children working, and also alleviate the families from the poverty line, and help families understand the importance of education, and the drawback of not sending their kids to school.
Work Experience
04-2025
Education
03/2014,08/2016,06/2019,09/2023,06/2025
Certifications
09-2023
Timeline
Special Education Assistant Training
Franklin Elementary School & Ridgeway Elementary School
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Technical Support Analyst
Arise Platform
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Social worker (Volunteer)
Child Protection and Welfare Bureau
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Physics Instructor
Allied School
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Stenberg College
Diploma
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NPower Canada
Google IT Support Professional Certificate from Junior IT Analyst Program
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Kinnard College
Master's
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Bahauddin Zakariya University
Master's degree from Business Economics
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Bahauddin Zakariya University
Bachelor's from Physics, Economics and Computer
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