BAIXU CHEN
Toronto,ON
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
Work History
Front End Lead Supervisor
costco
Markham, Ontario
11.2023 - Current
- Trained, managed and motivated employees to promote professional skill development.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Counted and balanced registers.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
FULL-TIME FRONT END AND MERCHANDIING
COSTCO
Markham, ON
10.2021 - 11.2023
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Kitchen Supervisor
Canad Inns Destination Centre Fort Garry
Winnipeg, MB
09.2019 - 08.2021
- Trained employees on cooking techniques, safety standards and performance strategies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Resolved problems or concerns to satisfaction of involved parties.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Oversaw food preparation, production and presentation according to quality standards.
Cross Trained Banquet Supervisor
Canad Inns Destination Centre Fort Garry
Winnipeg, MB
09.2020 - 12.2020
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Communicated with venue personnel to coordinate event logistics.
- Interacted with kitchen staff to plan food and beverage logistics.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
- Maintained detailed records of stock and reviewed inventory to plan events.
- Mentored and coached team of banquet setters and other event personnel.
Line Cook
Canad Inns Destination Centre Fort Garry
Winnipeg, MB
09.2018 - 09.2019
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Education
Graduate Certificate - Hospitality
Manitoba Institute of Trades And Technology
Winnipeg, MB11.2018
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
VOLUNTEERING
- COSTCO READING PROGRAM
- LOCATION: Silver Spring School
- PERIOD: March 30th 2023 to June 30th 2023
- DUTIES: Teaching second grade students with vocabulary and grammar.
References
- Martin Lee 647-973-1189
Costco Front End Assistant Manager
- Jahn 416-428-8678
Costco Duty Manager
Timeline
Front End Lead Supervisor
costco
11.2023 - Current
FULL-TIME FRONT END AND MERCHANDIING
COSTCO
10.2021 - 11.2023
Cross Trained Banquet Supervisor
Canad Inns Destination Centre Fort Garry
09.2020 - 12.2020
Kitchen Supervisor
Canad Inns Destination Centre Fort Garry
09.2019 - 08.2021
Line Cook
Canad Inns Destination Centre Fort Garry
09.2018 - 09.2019
Graduate Certificate - Hospitality
Manitoba Institute of Trades And Technology
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