Baitong Liu
Toronto,ON
Summary
As a former English teacher now eagerly transitioning into the nail care industry, I bring a unique blend of skills and experiences. My results-oriented approach, honed in the educational sector, is perfectly suited for maximizing client satisfaction and business growth in a nail salon. My experience in creating engaging lesson plans translates into exceptional nail designs and personalized manicure services for clients of all ages. I am adept at cultivating lasting customer relationships and skilled in adapting to diverse client needs, ensuring a memorable and high-quality service experience. My strong work ethic, adaptability, and exceptional interpersonal skills, combined with a commitment to continuous learning and professional development, make me a dynamic candidate ready to excel in this new career path. My goal is to leverage my organizational and communication skills, honed as an educator, to contribute to a salon's success while providing outstanding customer service.
Overview
8
8
years of professional experience
Work History
Nail Technician Assistant
Zichen Nail Art Training School
Shenyang, Liaoning
06.2023 - 07.2023
- Technical Proficiency: Applied nail treatments, polish, and artificial tips to complete manicure services.
- Customer Service: Provided excellent customer service through friendly interactions with clients.
- Hygiene and Safety: Cleaned and sanitized tools and work stations in adherence to safety requirements.
- Product Knowledge: Demonstrated knowledge of all products and services offered in the salon.
- Creative Design: Developed creative designs on nails using a variety of colors and materials.
- Inventory Management: Kept detailed inventory lists for nail care supplies, polishes, and gel nail colors.
- Communication Skills: Responded promptly to customer inquiries and complaints.
- Appointment Management: Scheduled client appointments and accepted payments.
- Continuous Learning: Attended continuing education courses related to nail care techniques.
- Team Collaboration: Planned and completed group projects, working smoothly with others.
Private English Tutor
Self-employed
Shenyang, Liaoning
07.2018 - 06.2023
- English Language Instruction: "Provided instruction in English language skills such as pronunciation, grammar, reading comprehension, writing, vocabulary, and conversation." This is crucial for effective communication with a diverse clientele in Canada.
- Customer Service Skills: "Provided excellent service and attention to customers when face-to-face or through phone conversations." Exceptional customer service is key in the nail care industry to build and maintain a loyal customer base.
- Communication Skills: "Displayed strong telephone etiquette, effectively handling difficult calls." Good communication skills are essential for understanding client needs and handling any issues professionally.
- Interpersonal Skills: "Approached customers and engaged in conversation through the use of effective interpersonal and people skills." Building a rapport with clients is important for repeat business and referrals.
- Cultural Sensitivity and Adaptability: "Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services." Being able to work in a multicultural environment is vital in a cosmopolitan country like Canada.
High School English Teacher
Shenyang Experimental High School
Shenyang, Liaoning
05.2017 - 07.2018
- Assessment and Feedback: "Monitored student progress by administering regular tests and providing feedback on their performance." This skill is useful for evaluating customer satisfaction and continuously improving service quality.
- Lesson Planning and Adaptability: "Created and implemented individual lesson plans based on student learning styles." This ability to tailor approaches to individual needs can be applied to customizing nail care services for diverse clients.
- Problem-Solving Skills: "Achieved cost-savings by developing functional solutions to problems." The ability to creatively solve problems can be invaluable in managing a nail salon's operational challenges.
- Project Management: "Maintained schedule of class assignments to meet deadlines." Effective time management and organizational skills are crucial for managing appointments and ensuring timely service in a nail salon.
- Collaboration and Teamwork: "Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools." Working effectively with a team is essential in a salon environment to provide a cohesive customer experience.
Private Tutor
New Oriental International Education
Shenyang, Liaoning
07.2016 - 05.2017
- Cultural Awareness: Teaching at an institution like New Oriental often involves understanding and embracing cultural diversity, which is vital in Canada's multicultural environment, especially when interacting with clients from various backgrounds.
- Innovative Teaching Methods: "Researched new methods of teaching English language effectively to children or adults." This skill translates into the ability to learn and adopt new nail art techniques and trends, keeping up with the dynamic beauty industry.
- Engagement and Motivation Techniques: "Engaged students and made lessons entertaining to hold interest and encourage learning." The ability to keep clients engaged and interested is crucial for building a loyal customer base in the nail salon business.
- Curriculum Development: "Implemented curriculums to develop subject matter knowledge in pupils." This skill is useful for developing training programs for new nail technicians or for educating clients about nail care and maintenance.
- Effective Presentation Skills: "Utilized a variety of teaching strategies including lectures, discussions, demonstrations, and multimedia presentations to engage learners." Being able to effectively present and explain services, techniques, and nail care options to clients is important for customer satisfaction and upselling services.
Private English Tutor
Self-employed
Toronto, ON
07.2015 - 07.2016
- Self-Directed Learning: Being self-employed as a tutor requires the ability to independently identify areas for growth and seek out learning opportunities, a skill vital for staying current with the latest trends and techniques in nail artistry.
- Adaptive Teaching Techniques: "Adapted lesson plans based on student feedback and assessment results." This reflects the ability to adjust techniques and approaches based on client feedback, essential for providing personalized nail services.
- Resourcefulness: Sourcing and utilizing various educational materials to enhance lessons demonstrates resourcefulness. This translates into efficiently finding and using the best nail care products and tools.
- Critical Thinking: "Encouraged students to think critically about the material being studied." This ability to think critically is beneficial for solving problems creatively in a nail salon setting, such as designing unique nail art or handling complex customer requests.
- Continuous Professional Development: "Attended training sessions, enhancing tutoring practices and techniques." This commitment to ongoing learning is crucial for a nail technician to master new styles, techniques, and health standards in the evolving beauty industry.
Education
Bachelor of Arts - English
Liaoning University
Shenyang City Liaoning Provice, China07.2015
Skills
- Gel Tips
- Nail Preparation
- Cuticle Care
- Infection Control
- Sanitation Procedures
- Manicure Design
- Nail Polish Application
- Verbal and Written Communication
- Customer Service
- Product Knowledge
Languages
English
Limited
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Timeline
Nail Technician Assistant
Zichen Nail Art Training School
06.2023 - 07.2023
Private English Tutor
Self-employed
07.2018 - 06.2023
High School English Teacher
Shenyang Experimental High School
05.2017 - 07.2018
Private Tutor
New Oriental International Education
07.2016 - 05.2017
Private English Tutor
Self-employed
07.2015 - 07.2016
Bachelor of Arts - English
Liaoning University
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