Troy Rowe

• Met with customers to discuss service needs and offer available solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
• Followed up with customers during and after installations to verify satisfaction.
• Promoted brands of [Type] equipment, increasing sales [Number]% and maximizing overall revenue.

• Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Performed maintenance duties and safely handled chemicals and solutions.
• Cleaned and lubricated parts to keep equipment operating at peak performance.
• Reviewed technical documentation to complete equipment maintenance and repair.

• Demonstrated knowledge of local building codes and requirements on each project.
• Prepared work area, tools and equipment for job site.
• Received consistent excellent feedback on work quality and customer service.

Did drywall,drywall taping,insulation,steel stud framing,insulation,sprayfoam,also built spec houses whenever we had slow times.Was core safety certified and ran the safety program as well.

Started as a full time laborer at 15 years of age while still graduating high school.Worked my way to the top and held all certificates possible, WHMIS,HACCP,enclosed space training,etc.Licenced to operate all equipment in plant.Worked there for 20 years to the day and decided to explore the other side of the dairy industry with Tri Star Dairy in Grunthal, MB.