Bailey Porter
Toronto,ON
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining procedures and operations. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
9
9
years of professional experience
Work History
Letter Carrier
Canada Post
11.2023 - 11.2024
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
Retail Manager
Budders Cannabis
06.2020 - 10.2023
- Engaged directly with customers to offer assistance and resolve complaints.
- Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Supported senior management in implementing and upholding store policies and procedures.
- Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Retail Sales Associate
Canna Cabana
06.2019 - 06.2020
- Greeted customers and helped with product questions, selections and purchases.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention and increase sales
- Informed customers of current store promotions to encourage additional sales purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Manager
Zen Zoo
04.2016 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Fine Arts
OCAD University
Toronto, ON2016
High School Diploma -
McKinnon Park Secondary School
Caledonia, ON06.2012
Skills
- Creating Store Processes
- Oversee Administrative Functions
- Customer Service
- Organizational structuring
- Relationship Building
- Database Maintenance
- Operational Efficiency
- Complaint Resolution
- Cash Management
- Time Management
Timeline
Letter Carrier
Canada Post
11.2023 - 11.2024
Retail Manager
Budders Cannabis
06.2020 - 10.2023
Retail Sales Associate
Canna Cabana
06.2019 - 06.2020
Manager
Zen Zoo
04.2016 - 10.2018
Fine Arts
OCAD University
High School Diploma -
McKinnon Park Secondary School
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