Bailey Polinsky
Valley Springs
Summary
As an Office Administrator, I manage customer service, dispatch coordination, and administrative operations. I oversee daily office operations and serve as a go-to resource for staff, keeping workflows coordinated and supporting smooth team communication. I also use tools like ServiceTitan to optimize technician routing and maintain accurate work orders, invoices, and estimates for residential and commercial accounts. In this role, I ensure the office runs efficiently and maintain clear, timely communication with customers in a fast-paced HVAC environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AireServ of The Gold Country
Valley Springs, CA
06.2021 - Current
- Manage customer service, dispatch coordination, and administrative operations within a fast-paced HVAC service environment. Utilize ServiceTitan to schedule calls, optimize technician routing, maintain accurate work orders, and ensure timely customer communication.
- Handle high-volume inbound and outbound calls, gather customer information, schedule service and maintenance appointments, and resolve customer inquiries professionally and efficiently.
- Coordinate technician dispatching, monitor job progress, communicate scheduling updates, and prioritize service calls to maintain workflow efficiency and customer satisfaction.
- Review and maintain detailed work orders, verify charges, document service summaries, prepare estimates, and support maintenance plan sales.
- Perform office administrative functions including document management, invoice scanning, mail handling, supply inventory, and office organization.
- Oversee parts and vendor coordination by tracking equipment details, purchase orders, deliveries, and technician notifications.
- Support financial operations by compiling cash/check payments, preparing bank deposits, and assisting with bookkeeping-related tasks.
- Provide operational support by assisting team members, maintaining internal communication systems, and ensuring smooth daily office operations.
Daycare Teacher
In-Home Day Care
10.2018 - 05.2021
- Cared for children ages 6 months to 12 years and supported their growth through structured activities and daily learning.
- Planned and led weekly lessons and hands-on activities to keep children engaged and curious.
- Encouraged positive routines and social skills, helping kids build confidence and independence.
- Maintained a clean, organized, and safe classroom environment while following food safety and allergy guidelines.
- Communicated regularly with parents and team members to support each child’s individual needs and progress.
Education
High school diploma or GED - undefined
Calaveras High School
Calaveras County, CA06.2019
Skills
- Phone etiquette
- Dispatching
- Appointment scheduling
- Customer service
- Client interaction
- Mail processing
- Attention to detail
- Confidential information handling
- Dedicated
- Prompt
- Organized
- Hard Working
- Computer literacy
- Teamwork
- Correspondence management
- Task prioritization
Certification
- Pediatric First Aid Certification March 2021 to March 2023
- Driver's License
Timeline
Customer Service Representative
AireServ of The Gold Country
06.2021 - Current
Daycare Teacher
In-Home Day Care
10.2018 - 05.2021
High school diploma or GED - undefined
Calaveras High School