Bailey Logan-McGrath
Perth,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Pro Shop Attendant
Timber Run Golf Club
07.2023 - Current
- Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
- Took phone calls to book tee times and answer questions pertaining to golf operations.
- Operated cash register to accept cash, credit card and gift card payments.
- Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Barista
Starbucks
11.2022 - 07.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Barista Trainer
Starbucks, Barista
09.2021 - 09.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
Associate
HomeSense
09.2020 - 08.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
Education
Bachelor of Arts - Business
Humber College
Toronto, ON04.2026
High School Diploma -
Perth And District Collegiate Institute
Perth, ON06.2017
Skills
- Customer Relations
- Microsoft Word
- Microsoft Excel
- Excellent Memory
- Adaptive and Creative
Languages
English
Native or Bilingual
Timeline
Pro Shop Attendant
Timber Run Golf Club
07.2023 - Current
Barista
Starbucks
11.2022 - 07.2023
Barista Trainer
Starbucks, Barista
09.2021 - 09.2022
Associate
HomeSense
09.2020 - 08.2021
Bachelor of Arts - Business
Humber College
High School Diploma -
Perth And District Collegiate Institute
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