Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bailey Logan-McGrath

Perth,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Pro Shop Attendant

Timber Run Golf Club
07.2023 - Current
  • Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
  • Took phone calls to book tee times and answer questions pertaining to golf operations.
  • Operated cash register to accept cash, credit card and gift card payments.
  • Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Barista

Starbucks
11.2022 - 07.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Barista Trainer

Starbucks, Barista
09.2021 - 09.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.

Associate

HomeSense
09.2020 - 08.2021
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Trained and mentored junior staff on customer service strategies and techniques.

Education

Bachelor of Arts - Business

Humber College
Toronto, ON
04.2026

High School Diploma -

Perth And District Collegiate Institute
Perth, ON
06.2017

Skills

  • Customer Relations
  • Microsoft Word
  • Microsoft Excel
  • Excellent Memory
  • Adaptive and Creative

Languages

English
Native or Bilingual

Timeline

Pro Shop Attendant

Timber Run Golf Club
07.2023 - Current

Barista

Starbucks
11.2022 - 07.2023

Barista Trainer

Starbucks, Barista
09.2021 - 09.2022

Associate

HomeSense
09.2020 - 08.2021

Bachelor of Arts - Business

Humber College

High School Diploma -

Perth And District Collegiate Institute

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Bailey Logan-McGrath