BAILEY HOWLAND
Fredericton,NB
Summary
Compassionate and motivated youth worker offering several years of experience in clinical and behavioral roles. Adept at supporting emotional, social and personal growth of young individuals. Highly-motivated employee with desire to take on new challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Lead Specialized Community Support Worker
Capital Family Services
Fredericton, New Brunswick
01.2024 - Current
- Instructed and supported individuals in acquiring essential life skills including personal hygiene routines, basic culinary knowledge, financial management competencies, efficient shopping techniques, and safety protocols.
- Assisted individual(s) with the development of essential life skills, interpersonal abilities, and effective behavior management techniques.
- Implemented, researched, and planned recreation ideas provided to the Case Manager.
- Facilitated physical, recreational, educational, social, and vocational activities for individuals in care.
- Aided in the assessment and implementation of goal setting and program planning, such as Individualized Support Plans, for individuals as needed.
- Ensured the client's well-being by addressing their physical, emotional, and medical needs.
- Recognized, analyzed, and handled potential emergency situations.
- Edited shift notes and incident reports to ensure accuracy.
- Motivated staff using positive reinforcement techniques.
- Provided leadership and guidance to team members, ensuring timely completion of tasks at a high standard.
- Maintained health and safety standards while attending Joint Health and Safety Committee meetings and following committee procedures.
- Participated in on-call rotation with Team Leads, After-Hours On-Call Supervisors, and Case Managers.
Family Support Worker
Capital Family Services
Fredericton, New Brunswick
12.2022 - Current
- Implemented service plans in collaboration with families and community services to ensure effective delivery.
- Provide mentoring services.
- Ensured safety and wellbeing of all clients by intervening when necessary
- Transport clients to and from various locations in a safe and organized manner.
- Supervised visitations between families and youth.
- Collaborated with schools to facilitate necessary accommodations for students.
- Monitored client adherence to treatment plans and goals established by case workers.
- Maintained detailed records of services provided to clients.
- Supported foster parents in their roles within the family unit.
On-Call Supervisor
Capital Family Services
Fredericton, New Brunswick
09.2022 - 12.2022
- Participated in on-call rotation with other leads and the case manager.
- Recognized, analyzed and dealt with potential emergency situations in the absence of the case manager.
- Provided on-shift coaching and support to support workers.
Youth Support Worker
Capital Family Services
Fredericton, New Brunswick
05.2022 - 12.2022
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Developed and executed various skill-building techniques to facilitate holistic child development.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Provided crisis intervention services when needed in order to help deescalate difficult situations.
- Developed programs that address issues such as substance abuse prevention, anger management, bullying prevention.
- Conducted assessments of client needs and documented progress towards goals using established protocols.
- Assisted in developing individual care plans for clients to ensure their safety and well-being.
- Established strong rapport with clients by creating an environment where they feel safe expressing themselves.
Garden Center Staff
Scott's Nursery
Fredericton, New Brunswick
05.2021 - 09.2021
- Maintained a consistent watering routine, promoting the overall well-being of plants in the greenhouse.
- Assessed requirements for various types of plants, including seasonal, annual, and perennial plants. Identified potential hindrances to growth, such as pests and other issues.
- Maintained farm buildings, fencing and structures in good working condition to meet day-to-day needs.
- Identified plants, pests, and weeds to assess and determine appropriate applications for pesticides and fertilizers.
Bilingual Customer Care Specialist
Xplornet Communications
Fredericton, New Brunswick
11.2012 - 04.2020
- Ensured prompt resolution of customer concerns with a friendly approach.
- Demonstrated expertise in resolving customer conflicts through effective communication and problem-solving techniques.
- Addressed customer inquiries and provided effective solutions, leading to higher customer satisfaction ratings.
- Assisted customers in making informed decisions.
- Provided support for customers with questions about products or services in both English and French.
- Complied with relevant laws and regulations regarding handling sensitive customer information.
- Responded to inbound customer calls, addressing inquiries and resolving complaints in a professional manner.
Education
Bachelor of Arts - Psychology
University of New Brunswick
Fredericton, NB04-2026
Skills
- Strong Work Ethic
- Conflict Resolution
- Critical Thinking
- Data Management
- Organizational Skills
- Exceptional Interpersonal Skills
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Elementary
Chinese (Mandarin)
Limited
Certification
- SVNB Bystander Intervention Training, Sexual Violence New-Brunswick - 2021
- Mental Health First Aid, Red Cross - 2021
- NVCI Training - 2024
- First Aid & CPR Training - 2022
- FASD Support Training - 2023
- Reporting Child Abuse - 2024
Timeline
Team Lead Specialized Community Support Worker
Capital Family Services
01.2024 - Current
Family Support Worker
Capital Family Services
12.2022 - Current
On-Call Supervisor
Capital Family Services
09.2022 - 12.2022
Youth Support Worker
Capital Family Services
05.2022 - 12.2022
Garden Center Staff
Scott's Nursery
05.2021 - 09.2021
Bilingual Customer Care Specialist
Xplornet Communications
11.2012 - 04.2020
Bachelor of Arts - Psychology
University of New Brunswick
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