Bailey Gibson
Kelowna
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service based industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Automotive Service Advisor
Budget Brake & Muffler Auto Centres
10.2023 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
- Explained estimates and determined repair timelines to manage customer expectations.
Office Administrator
Shoreline Piledriving And Boat Lifts
01.2023 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Reconciled account files and produced monthly reports.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs
Event Coordinator
Penticton Speedway
06.2022 - 12.2022
- Coordinated schedules and timelines for events.
- Managed administrative logistics of even
- Performed event coordination for larger parties and gatherings.
- Organized, coordinated and deployed MotorSport events while focusing on delivering superior customer service.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Managed administrative logistics of events planning, event booking, and event promotions.
Service Advisor
Dawson Truck Centres
01.2021 - 06.2022
- Developed estimates by costing materials, supplies and labor.
- Effective liaison between customers and internal departments.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Owner Operator
Tenacious Detail
03.2018 - 01.2021
- Managed day-to-day business operations.
- Optimized team hiring, training and performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reconciled daily sales, returns and financial reports in Sage 50.
Paver Operator/General Production Laborer
Rock Tech Paving LTD.
02.2016 - 03.2018
- Managed office operations while scheduling and Quoting job's.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Supported crew in tasks such as shoveling excess asphalt materials, promoting a clean workspace for efficient operations.
- Operated various paving equipment including rollers, and pavers
- Ensured safety compliance at work sites through proper machine operation and hazard identification.
Education
T.C.P
Traffic Control Certificate
Kelowna B.C07-2024
Real Estate Trading Services - Real Estate
UBC Sauder School of Business
Kelowna, B.C 09.2022
Serving It Right Certificate -
Responsible Service B.C
Gov.bc.ca04.2022
English Proficiency -
UBC
Kelowna, BC11.2021
Cosmetology -
Collage of New Caledonia
Fort St. John, BC06.2012
High School Diploma -
North Peace Secondary School
Fort St. John, BC06.2011
Skills
- Team Building
- Customer Service
- Staff Management
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Upbeat and Positive
- Strong Analytical and Problem Solving Skills
- Proactive Self-Starter
- Team-Oriented and Cooperative
- Time Management
references
Available on request
Timeline
Automotive Service Advisor
Budget Brake & Muffler Auto Centres
10.2023 - Current
Office Administrator
Shoreline Piledriving And Boat Lifts
01.2023 - 09.2023
Event Coordinator
Penticton Speedway
06.2022 - 12.2022
Service Advisor
Dawson Truck Centres
01.2021 - 06.2022
Owner Operator
Tenacious Detail
03.2018 - 01.2021
Paver Operator/General Production Laborer
Rock Tech Paving LTD.
02.2016 - 03.2018
T.C.P
Traffic Control Certificate
Real Estate Trading Services - Real Estate
UBC Sauder School of Business
Serving It Right Certificate -
Responsible Service B.C
English Proficiency -
UBC
Cosmetology -
Collage of New Caledonia
High School Diploma -
North Peace Secondary School
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