Bailey Fourie
Toronto,Ontario
Summary
Dynamic and results-oriented Operations Manager with over 27 years of experience in optimizing business processes, improving operational efficiency, and leading high-performing teams. Highly skilled in driving productivity and profitability through strategic planning, resource allocation, and meticulous performance monitoring. Adept at managing budgets, streamlining workflows, and ensuring compliance with industry standards and regulations. Exceptional leadership and communication skills with a strong ability to foster a collaborative and motivating work environment. Committed to continuous improvement and adept at leveraging data-driven insights to implement effective operational strategies.
Overview
27
27
years of professional experience
Work History
Operations Manager
South African Revenue Service
04.1997 - 01.2024
- Managing daily operations of the largest service centre in South Africa
- Managing staff, production, efficiency, utilization, adherence and outputs on a live dashboard
- Address poor performance, difficult clients and assisting with complex cases
- Performing daily, weekly, monthly performance reviews, and yearly appraisals
- Scheduling staff training and development in alignment with different duties within the business
- Facilitate HR issues and disciplinary action including hearings
- Managing time off, leave, absenteeism and industrial action
- Communicate daily targets, deliverables and shrinkage
- Conducting risk meeting and perform asset audits monthly
- Conform to governance/ internal/ auditor general audits and findings
- Attend health and safety meetings
- Conduct interviews for vacancies
- Manage and monitor adherence to SOPS
- Motivate, lead and drive team to achieve, regional and national revenue targets within the financial year, with active visual leadership.
Education
Operations Management Development Programme Certificate -
PricewaterhouseCoopers
South Africa 07.2021
Certificate of Competence - Public Finance Managemnet Act -
Academy Training Group
South Africa02.2018
Higher Certificate in Business Management -
Mancosa - Honors United Universities
South Africa12.2016
Certificate of Competance - Six Sigma Yellow Belt -
IPR Consulting
South Africa 12.2013
S H.E. Emergencies in the Workplace Certificate -
Action Training Academy -South Africa
South Africa07.2007
Use of fire Equipment Certificate -
Action Training Academy - South Africa
South Africa07.2007
Process Management Course Certificate -
Productivity Assignments
South Africa08.2003
Senior Certificate -
Durban Academy
South Africa12.1994
Skills
Operational Management
Business Management
Change Management
Risk Management
Project Management
Time Management
Emotional Intelligence
Problem solving
Effective communication
Team motivation
Strategic planning
Networking
Leadership skills
Microsoft office
Microsoft Outlook
Presentation skills
Public speaking
Customer Service
Operations Monitoring
Team Leadership
Problem-Solving
Customer Relationship Management
Staff Development
Employee Motivation
Policies and procedures implementation
Decision-Making
Staff Management
Planning and Implementation
Organizational Management
Customer Relationship Management (CRM)
Delegation
Project planning and development
Accomplishments
- Chosen for World Championship Team South Africa in Shoalin Martial Arts (1993).
- 1st place in South African National Martial Arts Tournament (1993).
- Provincial colours for Martial Arts (1993)
- Half colours in High School for Martial Arts (1993)
- Prefect in Primary School (1989)
Public Speaking
Master of Ceremonies at the following events:
- Regional Service Centre shining stars award evening, South African Revenue Service, January 2013.
- Contact Centre year end functions, South African Revenue Service, November 2007 to December 2011.
- National Contact Centre shining star awards evening, South African Revenue Service, January 2010.
- Processing Centre Change Management initiative, South African Revenue Service, August 2007.
- Monthly Processing Center's symposium, South African Revenue Service, Feb 2001 to October 2003.
Property Management Experience
- Seapark Shareblock, Trustee, 2005 to 2014
- Brighton Sands Body Corporate, Chairman and Trustee, 2007 to 2010
- Brighton Green Body Corporate, Chairman and Trustee, 2011 to 2014
Timeline
Operations Manager
South African Revenue Service
04.1997 - 01.2024
Operations Management Development Programme Certificate -
PricewaterhouseCoopers
Certificate of Competence - Public Finance Managemnet Act -
Academy Training Group
Higher Certificate in Business Management -
Mancosa - Honors United Universities
Certificate of Competance - Six Sigma Yellow Belt -
IPR Consulting
S H.E. Emergencies in the Workplace Certificate -
Action Training Academy -South Africa
Use of fire Equipment Certificate -
Action Training Academy - South Africa
Process Management Course Certificate -
Productivity Assignments
Senior Certificate -
Durban Academy