Bailey Fleming
Santa Clarita
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Sales/Studio Manager
Club Pilates Franchise LLC
Sherman Oaks
04.2024 - Current
- Sourced external vendors for specialized services when necessary.
- Monitored daily operations within the studio environment.
- Developed and executed strategic plans to achieve studio's short-term and long-term goals.
- Implemented and maintained studio policies and procedures to uphold quality standards.
- Enhanced customer experience through prompt service, problem resolution, and feedback collection.
- Analyzed studio performance metrics to identify trends, challenges, and opportunities for growth.
Store Manager
Sunglass Hut at Macy's
Valencia And Simi Valley
07.2022 - 02.2024
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created effective business plans to focus strategic decisions on long-term objectives.
Store Manager/Inventory Supervisor
Lovisa LLC
Valencia And Sherman Oaks
11.2019 - 06.2022
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Assessed operational efficiency of the store's departments.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented efficient systems for tracking stock movement.
Education
High School Diploma -
Learning Post
Valencia, CA06-2019
Skills
- Studio operations management
- Strategic planning
- Client experience management
- Reliability
- Problem resolution
- Team development
Timeline
Sales/Studio Manager
Club Pilates Franchise LLC
04.2024 - Current
Store Manager
Sunglass Hut at Macy's
07.2022 - 02.2024
Store Manager/Inventory Supervisor
Lovisa LLC
11.2019 - 06.2022
High School Diploma -
Learning Post
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