Bailey Dixon
Etobicoke,ON
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
15
15
years of professional experience
Work History
Residential Supervisor
Horizon Home Cleaning Services
Etobicoke, Ontario
04.2018 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Provided guidance to cleaners on proper cleaning techniques and procedures.
- Resolved conflicts between team members in an effective manner while promoting a positive work environment.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Managed inventory levels of all cleaning supplies and equipment needed for day-to-day operations.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Trained new employees on store policies, customer service techniques, and sales procedures.
Sales Associate
Sunshine Boutique
Toronto, Ontario
06.2015 - 02.2018
- Developed trusting relationships with customers by making personal connections.
- Prepared merchandise for purchase.
- Developed promotional strategies to increase sales volume.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Helped customers find specific products, answered questions, and offered product advice.
- Received and displayed product shipments on store retail shelves upon delivery.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Attended weekly team meetings to review performance goals and objectives.
- Worked effectively in team environments to make the workplace more productive.
Bartender
TJ Hanger Sports Bar & Grill
Orangeville, Ontario
05.2010 - 09.2014
- Poured wine, beer and cocktails for patrons.
- Completed regular bar inventories and daily requisition sheets.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Effectively multitasked within fast-paced environment.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Trained new bartenders on drink preparation and upselling techniques.
- Greeted customers and provided excellent customer service.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Education
High School Diploma -
Humber College Lakeshore Campus
Etobicoke, ON01-2008
Skills
- Team building
- Customer service
- Problem solving
- Communication skills
- Health and safety
- General housekeeping
- Staff training
- Multitasking
- Employee training
- Inventory management
- Time management
- Sales strategies
- Cash handling
- Sales techniques
- Meeting sales goals
- Team leadership
- Multi-tasking
- Craft cocktail preparation
- Ordering bar supplies
- Alcohol awareness
- Bar equipment operation
Timeline
Residential Supervisor
Horizon Home Cleaning Services
04.2018 - Current
Sales Associate
Sunshine Boutique
06.2015 - 02.2018
Bartender
TJ Hanger Sports Bar & Grill
05.2010 - 09.2014
High School Diploma -
Humber College Lakeshore Campus
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