Bailey Bonney
Winnipeg,MB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Admin/Customer Service Representative
Canvasback Pet Supplies
2022.04 - Current
- Answered emails, phone calls, data entry and booked reservations
- Processed payments and completed day end cash out
- Created schedule for all staff and completed timecards.
- Maintained in-depth knowledge of product and service information
Customer Service/Daycare Attendant
Happy Tails Pet Resort & Spa
2021.03 - 2022.04
- Welcomed clients, booked in appointments
- Ensured a safe space for the dogs to socialize, monitored dogs body language
- Comfortably worked with all sizes and breeds of dogs.
Server/ Night Leader
Famoso Neapolitan Pizzeria Jasper, AB
2019.01 - 2021.02
- Ensured an outstanding guest experience by seating customers, taking orders, serving drinks and dishes, and clearing tables promptly and with a positive attitude
- Entrusted to complete end-of-day cash outs and restaurant closing procedures.
Education
No Degree - Biology
Red River College of Applied Arts, Science And Technology
Winnipeg, MB06.2024
High School Diploma -
Springfield Collegiate
Oakbank, MB06.2018
Skills
- Communication: Effectively communicated with customers to understand their needs and provided clear, concise information to address inquiries and resolve issues.
- Detail oriented: Balanced attention to detail with efficient time management in handling multiple tasks simultaneously.
- Strong communication skills, both written and oral
- Team Player: Participated in team meetings to brainstorm ideas and solve complex problems, contributing to innovative solutions.
- Keyboarding: Accurate and efficient keyboarding skills (40 WPM)
- Quick learner committed to continuous improvement
Education Certifications
- 2019 ProServ license
- 2023 Responsible Server Certificate
References
References upon request
Languages
English
Full Professional
Certification
- First Aid/CPR Certified - Expiry: Jan 12/2027
Timeline
Admin/Customer Service Representative
Canvasback Pet Supplies
2022.04 - Current
Customer Service/Daycare Attendant
Happy Tails Pet Resort & Spa
2021.03 - 2022.04
Server/ Night Leader
Famoso Neapolitan Pizzeria Jasper, AB
2019.01 - 2021.02
No Degree - Biology
Red River College of Applied Arts, Science And Technology
High School Diploma -
Springfield Collegiate
- First Aid/CPR Certified - Expiry: Jan 12/2027
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