Bailey Bergmann
Calgary,AB
Summary
Dedicated Medical Office Assistant with expertise in patient scheduling and healthcare compliance. Excelled in managing patient records and enhancing care quality through meticulous data entry referral submission and follow up. Demonstrates a positive attitude and strong work ethic, ensuring high levels of patient care, satisfaction and confidentiality in line with HIPAA regulations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Médical Office Assistant
Lynnwood Medical Clinic
Calgary, AB
09.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used Accuro and Med access to schedule appointments for doctor visits and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Restocked each medical room with adequate supplies in preparation for patients.
- Prepared and processed patient referrals and transfer requests.
- Answered phone calls and messages for 4-physicians at a Family medical facility, scheduling appointments, and handling patient inquiries.
Child Care Provider
Little Bear Day Home
Calgary, AB
08.2008 - 07.2022
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Assisted in potty training and other daily hygiene activities to support child development.
- Worked with children to develop good cognitive, physical and language skills.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
Certificate Of Technical Studies - Medical Office Assistant
Bow Valley College
Calgary, AB01.2024
High School Diploma -
Burlington Central High School
Burlington, ON2003
Skills
- Medical Reception
- Positive Attitude
- Insurance Verification
- Managing patient records
- Patient Scheduling
- Patient chaperone
- Insurance Billing
- Patient Referrals
- Payment collection and processing
- EMR Software
- Specimen Collection
- CPR Certified
Languages
English
Native or Bilingual
French
Professional Working
Certification
Standard Child Care First Aid with CPR / AED - Level B
Timeline
Médical Office Assistant
Lynnwood Medical Clinic
09.2022 - Current
Child Care Provider
Little Bear Day Home
08.2008 - 07.2022
Certificate Of Technical Studies - Medical Office Assistant
Bow Valley College
High School Diploma -
Burlington Central High School