Bailey Allport
Summary
Experienced manager with a demonstrated history in sales, marketing, and sponsorship. With more than 5 years of experience overseeing talented teams, I have been successful in meeting and exceeding financial forecasts and goals. Talented at leading daily operations and executing an exceptional experience for consumers, stakeholders, and owners. Successful background in conflict management and guest appeasement with the end goal of driving revenue growth and increased customer and brand loyalty.
Overview
7
7
years of professional experience
Work History
Golf Retail Manager
Fairmont Banff Springs Hotel
02.2023 - Current
- Orchestrated daily operations of the Golf Retail department, with a focus on staff training, inventory management, and scheduling to elevate the guest experience
- Provided inspirational leadership to Golf Retail supervisors, fostering a consistent, professional, and engaging service atmosphere
- Delivered exceptional customer service, surpassing guest expectations while resolving issues promptly and maintaining a professional demeanor
- Ensured financial accuracy through meticulous end-of-day billing procedures, vendor management, and invoice oversight
- Cultivated a culture of continuous improvement through staff training and regular audits, promoting effective communication within the team.
Front Office Supervisor
Fairmont Banff Springs Hotel
10.2022 - 02.2023
- Led, coached, and inspired Front Desk staff to deliver excellence in service
- Managed Front Desk operations efficiently, aligning with strategic objectives set by the executive team and owners
- Empowered colleagues to address guest service challenges, tracked and followed up on guest issues to ensure proper service recovery
- Facilitated daily operational meetings with hotel executives and departments to maintain consistent communication
- Mentored Front Desk agents to foster their development and conducted regular performance evaluations
- Demonstrated exceptional attention to detail, organization skills, scheduling prowess, and outstanding verbal and written communication.
Golf Retail Supervisor
Fairmont Banff Springs Hotel
05.2022 - 10.2022
- Led a team of colleagues to exceed sales goals while upholding luxury standards
- Managed business-to-business relations and invoiced corporate partners for wholesale purchases
- Contributed to strategic pricing decisions based on consumer demand, inflation, and market trends
- Organized incentives and recognition programs to boost morale and enhance colleague value
- Effectively navigated challenging conversations to mitigate risks and drive strong performance
- Oversaw inventory processes, including receiving, inputting, control, buying, and merchandising.
Keyholder & Team Lead
Roots Canada
11.2016 - 05.2022
- Cultivated strong customer relations to consistently achieve sales goals
- Maintained store cleanliness to enhance public perception
- Responded professionally to business emails and phone calls to drive sales
- Managed store openings/closings, daily reporting, and bank deposits
- Provided friendly, knowledgeable customer service consistently.
Business Operations Intern
Black Bull Golf Resort
05.2021 - 09.2021
- Designed and implemented engaging social media content to enhance the customer experience
- Created monthly newsletters for member engagement
- Successfully established sponsorship relationships, generating $10,000 in sponsorship revenues
- Assisted in scheduling, planning, and facilitating leagues and tournaments
- Contributed to golf course maintenance tasks.
Front Desk Guest Services Representative
TownePlace Suites by Marriott
04.2019 - 08.2019
- Ensured punctuality and professionalism through detailed reservations
- Provided exceptional check-in and check-out experiences
- Excelled in customer service and sales tactics
- Assisted in accounting, maintenance, and housekeeping
- Earned positive customer feedback for professionalism and friendliness
- Demonstrated multitasking proficiency.
Head Coach
Jays Care Foundation
05.2019 - 06.2019
- Ensured a safe and inclusive program, creating memorable experiences
- Guided assistant coaches, teachers, and volunteers
- Focused on teamwork and celebrating successes
- Prepared practice plans and team lineups.
Vice President
Brock Sport Management Council
04.2020 - 04.2021
- Oversaw Sales & Marketing and Social Media committees
- Involved in policy creation and compliance
- Advocate for strategic plan adherence
- Communication liaison for the executive team and director roles.
Sales & Marketing Coordinator
Brock Sport Management Council
04.2019 - 04.2020
- Led and guided a sales team to achieve goals
- Created impactful presentations
- Planned and implemented sales, marketing, and product development programs
- Maintained strong relationships with faculty, students, and alumni
- Managed brand integrity.
First Year Representative
Brock Sport Management Council
11.2018 - 04.2019
- Listened and contributed to council advancement
- Promoted events on social media
- Presented in lectures to promote events and opportunities.
Education
Bachelor of Applied Health Science - Sport Management
Brock University
St. Catharines, ON10.2021
Skills
- Financial Management
- Coaching and Training
- Guest Satisfaction
- Conflict Management
- Microsoft Office
- Business Operations
- Networking
- Sales Strategies
- Staff Management
- Sales and Marketing
- Verbal and Written Communication
- Time Management
Timeline
Golf Retail Manager
Fairmont Banff Springs Hotel
02.2023 - Current
Front Office Supervisor
Fairmont Banff Springs Hotel
10.2022 - 02.2023
Golf Retail Supervisor
Fairmont Banff Springs Hotel
05.2022 - 10.2022
Business Operations Intern
Black Bull Golf Resort
05.2021 - 09.2021
Vice President
Brock Sport Management Council
04.2020 - 04.2021
Head Coach
Jays Care Foundation
05.2019 - 06.2019
Front Desk Guest Services Representative
TownePlace Suites by Marriott
04.2019 - 08.2019
Sales & Marketing Coordinator
Brock Sport Management Council
04.2019 - 04.2020
First Year Representative
Brock Sport Management Council
11.2018 - 04.2019
Keyholder & Team Lead
Roots Canada
11.2016 - 05.2022
Bachelor of Applied Health Science - Sport Management
Brock University
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