Cassy Joyal
Spallumcheen,BC
Summary
Efficient Dental Receptionist known for high productivity and ability to complete tasks swiftly. Excels in patient scheduling, records management, and insurance verification. Possesses strong organizational, communication, and interpersonal skills, ensuring smooth operations within dental practices. Thrives in fast-paced environments using these skills to enhance patient satisfaction and streamline office procedures.
Overview
23
23
years of professional experience
Work History
Dental Receptionist
Cornerstone Dental
Vernon, British Columbia
11.2024 - Current
- Scheduled patient appointments and managed daily office calendar.
- Verified patient information and maintained accurate records in system.
- Coordinated insurance claims and liaised with providers for approvals.
- Managed incoming calls and directed inquiries to appropriate staff.
- Provided excellent customer service to ensure a positive patient experience.
- Supported dental team by preparing charts and materials for procedures.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Verified patient's eligibility for benefits under various insurance plans.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Processed referrals to specialists when required by the dentist.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
Dental Receptionist
Parkland Dental
Sicamous, British Columbia
08.2018 - 05.2020
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments and coordinated patient flow effectively.
- Handled insurance verification and processing seamlessly.
- Managed phone inquiries and provided exceptional customer service.
- Collaborated with team members to enhance office workflow regularly.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
Dental Receptionist
Langley Family Dental
Langley, BC
01.2010 - 06.2018
- Many years of experience as front-deck office receptionist
- Experience with many different types of insurance and their coverage plans
- Effective communicator - positive, friendly and charming personality
- Entered treatment plans, posted payments, entry charges, handled pre-authorizations
- Accurately maintained all patient records including personal & medical information
- Submit insurance claims and dispersed payments
- Schedule appointments according to dentist's available time slots and provide appointment details to patients
- Treat all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
Receptionist/ Assistant
Newton Optometry Clinic
Surrey, BC
02.2003 - 11.2009
- Performed diagnostic testing for doctor's examinations
- Answered and placed phone calls regarding patient appointments
- Make and confirm appointments with patients
- Pull and update patient files after each appointment
- Greeting patients when they come in and direct them to the correct office
- Scanned all documents pertaining to the patients
Education
Dental Reception Diploma
BCIT
2008
Skills
- Dental Terminology
- Patient Scheduling
- Insurance Verification
- Insurance Billing
- Treatment room setup
- Electronic Dental Record (EDI)
- Data Entry
- Follow up calls
- Flexible
- Active listening
- Organization
- Friendly, positive attitude
- Multitasking
- Time management
References
Parkland Dental Dr. Bruce Prokopetz 250-836-6665
Langley Family Dental Dr. Sukhraj Samra 604-530-9737
Newton Optometry Clinic Dr. Susy Pierazzo 604-597-8636
Timeline
Dental Receptionist
Cornerstone Dental
11.2024 - Current
Dental Receptionist
Parkland Dental
08.2018 - 05.2020
Dental Receptionist
Langley Family Dental
01.2010 - 06.2018
Receptionist/ Assistant
Newton Optometry Clinic
02.2003 - 11.2009
Dental Reception Diploma
BCIT