Baiju Abraham,PMP
Toronto
Summary
Results-driven Test Manager with over 15 years of experience in quality assurance, including more than 9 years in onsite roles across the US and Canada. Specialized in POS, web, OMS, and mobile app testing, with extensive knowledge of the retail sector. Proven expertise in leading QA teams to deliver high-quality products while implementing effective testing strategies and ensuring compliance with industry standards. A strong track record of optimizing processes, enhancing automation coverage, and reducing testing cycles has consistently led to the successful management and delivery of complex projects within the retail domain.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Test Manager
Parkland Corporation
12.2023 - Current
- Currently leading a team of QA Testers overseeing entire end to end testing of an EV testing project.
- Spearheading test planning and execution across various web, mobile applications and physical EV chargers.
- Accountable for reporting risks to customers and management, creating business continuity plans, and fostering transparent communication.
- Worked along with customer and supported them for UAT and business validations.
- Established and maintained meaningful QA performance metrics for assessment and action.
- Collaborated with QA Leads and Analysts to review schedules, plans, and mitigate risks, ensuring overall quality across project phases. Reviewed and inspected QA documents internally and with Business Clients.
- Developed project plans, managing project scope from conceptualization through implementation and maintenance.
- Played a key role in the training and onboarding process for new team members.
Test Manager
Tapestry Inc
09.2021 - Current
- Currently leading a team of QA Testers overseeing System Integration Testing (SIT) between Order Management Systems (OMS), WMS and SAP.
- Spearheading test planning and execution for OMS system integration across diverse applications, including IBM Sterling, SAP, and WMS.
- Accountable for reporting risks to customers and management, creating business continuity plans, and fostering transparent communication.
- Established and maintained meaningful QA performance metrics for assessment and action.
- Collaborated with QA Leads and Analysts to review schedules, plans, and mitigate risks, ensuring overall quality across project phases. Reviewed and inspected QA documents internally and with Business Clients.
- Developed project plans, managing project scope from conceptualization through implementation and maintenance.
- Played a key role in the training and onboarding process for new team members.
Test Manager
Starbucks Corporation
05.2019 - 08.2021
- Overseeing a team of testers responsible for testing and certifying code before deployment to 25,000 Starbucks stores across the US, Canada, and EMEA.
- Led the Business Process Improvement effort of identifying, fixing and testing production bugs and customer dissatisfies on Staples B2B and B2C websites.
- Implemented process improvements and conducted continuous business analysis, resulting in a notable increase in automation coverage. Reduced the automation regression testing cycle time from 4 days to 8 hours, leading to significant cost savings.
- Collaborated with multiple cross-functional engineering teams, establishing an offshore POS lab for customers and achieving cost savings.
- Managed budgets, resources, and performance, actively reporting and addressing risks with customers and management. Developed business continuity plans for ongoing projects.
- Developed comprehensive project plans, guiding projects from conceptualization through implementation and maintenance, using effective methodologies.
QA Onsite Lead
Staples Inc
10.2014 - 05.2019
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Led a team of test consultants spread across US and India.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Successfully launched Staples auto restock project which saw a surge in B2B and B2C customers for Staples.
- Led the Business Process Improvement effort of identifying, fixing and testing production bugs and customer dissatisfies on Staples B2B and B2C websites.
Senior QA Engineer
Sears Holding Corporation
03.2013 - 10.2014
- Reviewed Business Requirement and Functional Specification documents for writing test cases. Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality management improvement program outcomes studies.
- Actively involved in test planning and prepared test plan document and effort estimation document. Generated test cases, test scripts also actively involved in reviewing testcases.
- Mentored the team for setting up Test Environment and performed a smoke test on the build available. Performed Functional Testing, Re-Testing, Regression Testing and End-to-End testing on various web and mobile applications.
Senior Quality Engineer
Target Corporation
08.2011 - 02.2013
- Involved in Functional requirements discussion and walkthrough along with the Business analysts and the development Team.
- Involved in preparation of Test Plan and created and executed Test Cases and generated various test reports using Quality Centre.
- Developed and executed Test Scripts for Acceptance test, Maintenance test & Regression tests.
- Involved in Bug Triage sessions and tracked the defects to close them as early as possible. Attended Change Request meetings to document changes and implementation.
Quality Engineer
Liberty Mutual Insurance
11.2009 - 07.2011
- Analyzed Business requirement document with other software development teams and involved in preparing test plan. Responsible for creating and maintaining Traceability Matrix.
- Analyzed and Identified the Test Scenarios & created the Manual Test Cases and executed using Quality center.
- Performed Black box testing: Integration, System, Acceptance, Functional and Regression testing.
- Responsible for creating the Tree Structure and logged and tracked the defects in Quality center.
- Coordinated with developers in fixing defects.
Education
Bachelor of Technology - Information Technology
Amrita School of Engineering
Bangalore,KA05-2009
Skills
- Web and mobile application testing
- Program Management
- Cross-functional Team Leadership
- Business Process Improvement
- Agile Project Management
- Quality Assurance
- Project Delivery
- Point of Sale,OMS
- Performance Management
- Business Analysis
- Test execution management
- Team leadership
- Project management skills
Certification
- PMP Certified.
- IBM Rational Performance Tester - IBM
- Certified Scrum Master (CSM) - Scrum Alliance
- Microsoft Certified: Azure Fundamentals - Microsoft
Timeline
Test Manager
Parkland Corporation
12.2023 - Current
Test Manager
Tapestry Inc
09.2021 - Current
Test Manager
Starbucks Corporation
05.2019 - 08.2021
QA Onsite Lead
Staples Inc
10.2014 - 05.2019
Senior QA Engineer
Sears Holding Corporation
03.2013 - 10.2014
Senior Quality Engineer
Target Corporation
08.2011 - 02.2013
Quality Engineer
Liberty Mutual Insurance
11.2009 - 07.2011
Bachelor of Technology - Information Technology
Amrita School of Engineering
Awards
Contextual Masters Award - Tata Consultancy Services: Awarded for leading the efforts in setting up an offshore Point of sale lab from scratch in a span of 1.5 months., Star of the Month award - Tata Consultancy Services
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