Baijnathsing Pokhunram
Mississauga,ON
Summary
Dynamic Managing Director at Vorkes Ltd with a proven track record in driving revenue growth through strategic planning and operational efficiency. Skilled in digital marketing and customer engagement, I fostered key stakeholder relationships, enhancing product offerings and achieving significant market expansion. Adept at leading teams and resolving conflicts with empathy.
Overview
15
15
years of professional experience
Work History
Managing Director
Vorkes Ltd
01.2019 - Current
- Designed initiatives to boost revenue growth through strategic planning.
- Led cross-functional teams to execute operational initiatives, improving efficiency across departments.
- Fostered relationships with key stakeholders to support organizational objectives and align resources effectively.
- Analyzed market trends to identify opportunities for expansion and optimize product offerings.
Market Research Assistant
Kantar Tns
02.2018 - 01.2019
- Conducted literature reviews to support research findings and recommendations.
- Supported survey design by providing insights on target demographics.
- Collaborated with team members to ensure timely project deliverables.
- Assisted in data collection and analysis for market research projects.
Customer Service Representative
Concentrix
03.2017 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Euro Crm
02.2011 - 12.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Certified - Wordpress Development
Research Data Connect
Ebene MauritiusCertificate - Digital Marketing
Research Data Connect
Ebene Mauritius 06.2020
High School Diploma -
New Eton College
Rose Hill Mauritius02.2010
Skills
- Web Design with Wordpress
- Canva Designs
- Digital Marketing
- Copywriting
- Local SEO
- Facebook Ads
- Sales
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Managing Director
Vorkes Ltd
01.2019 - Current
Market Research Assistant
Kantar Tns
02.2018 - 01.2019
Customer Service Representative
Concentrix
03.2017 - 12.2018
Customer Service Representative
Euro Crm
02.2011 - 12.2017
Certified - Wordpress Development
Research Data Connect
Certificate - Digital Marketing
Research Data Connect
High School Diploma -
New Eton College