DONALD HEATH
Chula Vista
Summary
Motivated customer service associate with +10 years’ experience. Independent worker with high energy and great communication skills and contribute to company success. Reliable and friendly professional able to work with little oversight and collaborate in team environments.
Overview
24
24
years of professional experience
Work History
Paratransit driver
MV Transportation
10.2021 - 08.2024
- Transported passengers with mobility challenges safely and efficiently
- Operated vehicles adapted for individuals with disabilities
- Followed scheduled routes and ensured timely pickups/drop-offs
- Secured mobility equipment in accordance with safety regulations
- Maintained full understanding of local roads and traffic patterns.
- Assisted passengers with special needs by providing personalized attention and ensuring a comfortable travel experience.
Taxi driver
Lyft
10.2016 - 03.2020
- Provided punctual and reliable transportation for clients
- Maintained professional, courteous interactions with passengers
- Managed time effectively and navigated efficiently to destinations
- Demonstrated strong communication and organizational skills
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Developed strong relationships with repeat clientele through consistent quality service.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
Front desk receptionist
Hotel Marquesa
08.2014 - 06.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted guests and responded to inquiries in person and over the phone
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Managed reservations and cancellations
- Built strong guest relationships and handled complaints with professionalism
- Maintained accurate records of bookings and billings
- Ensured the front desk area remained organized and clean
Maintenance engineering
Hyatt residence club beach house
11.2013 - 06.2015
- Performed minor repairs on hotel equipment including TVs, phones, and lighting
- Maintained exterior areas and landscaped grounds
- Cleaned and maintained the pool according to health standards
- Conducted routine electrical and water meter readings
- Performed daily inspections of public areas and reported issues
- Collaborated with front office and housekeeping for maintenance needs
- Assisted in remodeling and construction projects as required
Stock clerk
Tip Toes
08.2013 - 08.2014
- Verified merchandise invoices and shipments
- Set up in-store displays and promotional signage
- Stocked shelves and assisted customers with merchandise selection
- Managed inventory and replenishment
- Maintained cleanliness of store areas
- Assisted customers with purchases and deliveries
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Jointing Technician
Quality Technician Services
07.2000 - 08.2013
- Trained new cable technicians in field operations
- Conducted diagnostics and preventive maintenance on cable systems
- Installed, spliced, and removed cable systems
- Inspected wires, poles, and amplifiers for issues
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Education
GCE certificate -
M. Philips Collage
01.1980
Associates - Agriculture
Union Collage of Agriculture
01.1982
Skills
- Customer Service Excellence
- Vehicle Operation & Safety
- Electrical & Mechanical Repairs
- Preventive Maintenance
- Time Management
- Team Collaboration
- Problem Solving
- Strong Work Ethic
Timeline
Paratransit driver
MV Transportation
10.2021 - 08.2024
Taxi driver
Lyft
10.2016 - 03.2020
Front desk receptionist
Hotel Marquesa
08.2014 - 06.2015
Maintenance engineering
Hyatt residence club beach house
11.2013 - 06.2015
Stock clerk
Tip Toes
08.2013 - 08.2014
Jointing Technician
Quality Technician Services
07.2000 - 08.2013
Associates - Agriculture
Union Collage of Agriculture
GCE certificate -
M. Philips Collage
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