To utilize my relevant work experiences and job skills in obtaining a position that will benefit the company and or customers.
Overview
18
18
years of professional experience
Work History
Quality Review - Lead
Intuit
01.2020 - Current
Resolved customer complaints effectively by promptly addressing identified issues and implementing preventive measures to avoid future occurrences.
Conducted thorough reviews of product specifications to ensure compliance with industry standards and regulations.
Facilitated communication between management and front-line staff regarding critical quality concerns, fostering a collaborative approach to problemsolving.
Championed a culture of excellence within the organization, inspiring team members to prioritize quality in all aspects of their work.
Internal Revenue Agent/Budget Analyst
Department of Treasury-Internal Revenue Service
01.2006 - 07.2018
Conduct examinations of Income Tax Returns for Corporations, Partnerships and Flow Through Entities
Review, investigate and prepare financial analysis and ratios for business trends
Apply accounting techniques and methods for compliance with proper accounting and tax law.
Assisted taxpayers with understanding complex tax laws, providing clear explanations and guidance.
Provided training to new Internal Revenue Agents on best practices and procedures for efficient tax audits.
Reduced errors in filed returns through meticulous review and verification of taxpayer information against IRS records.
Collaborated effectively with other federal agencies during joint investigations, ensuring smooth coordination between all parties involved.