To utilize my relevant work experiences and job skills in obtaining a position that will benefit the company and or customers.
Overview
18
18
years of professional experience
Work History
Quality Review - Lead
Intuit
2700 Coast Ave, Mountain View, CA 94043
01.2020 - Current
Resolved customer complaints effectively by promptly addressing identified issues and implementing preventive measures to avoid future occurrences.
Conducted thorough reviews of product specifications to ensure compliance with industry standards and regulations.
Facilitated communication between management and front-line staff regarding critical quality concerns, fostering a collaborative approach to problemsolving.
Championed a culture of excellence within the organization, inspiring team members to prioritize quality in all aspects of their work.
Internal Revenue Agent/Budget Analyst
Department of Treasury-Internal Revenue Service
01.2006 - 07.2018
Conduct examinations of Income Tax Returns for Corporations, Partnerships and Flow Through Entities
Review, investigate and prepare financial analysis and ratios for business trends
Apply accounting techniques and methods for compliance with proper accounting and tax law.
Assisted taxpayers with understanding complex tax laws, providing clear explanations and guidance.
Provided training to new Internal Revenue Agents on best practices and procedures for efficient tax audits.
Reduced errors in filed returns through meticulous review and verification of taxpayer information against IRS records.
Collaborated effectively with other federal agencies during joint investigations, ensuring smooth coordination between all parties involved.
<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health