Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bahareh Ghazaei

North Hollywood

Summary

Dynamic and results-driven General Manager with over 4 years of progressive leadership experience in both the restaurant industry and behavioral health services. Proven track record of optimizing operations, driving team success, and ensuring excellent customer service. Leveraging a unique blend of skills from management, and behavioral therapy, I offer a versatile and solution-oriented approach to leadership and client engagement. Looking to bring my expertise in team management, customer service, and process improvement to an innovative, growth-focused organization.

Overview

9
9
years of professional experience

Work History

General Manager

Sweetgreen
08.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Assistant Manager

Sweetgreen
08.2022 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Shift Manager/Key Holder

Sweetgreen
10.2021 - 08.2022
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.

Registered Behavior Technician

Butterfly Effects Inc.
10.2020 - 02.2022
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
  • Facilitated generalization of learned skills across various environments by collaborating with educators, therapists involved in clients'' care networks.

Head Server

Nostal Cafe
05.2021 - 10.2021
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

Registered Behavior Technician

Prism Behavioral Solutions
11.2019 - 10.2020
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Supported client using principles of applied behavior analysis.
  • Learned specialized behavior approaches to implement behavioral strategies.

Teaching Assistant

Art University of Tehran
09.2016 - 07.2017
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.

Education

Conservation & Restoration of Architectural Herita

Art University of Tehran
Tehran, Iran
09-2018

Bachelor of Science - Architectural Engineering

Yazd University
Yazd, Iran
03-2014

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Staff training/development
  • Inventory control
  • Customer and vendor relationship management
  • Administrative skills
  • P&L management
  • Team training and development
  • Labor cost controls
  • Performance improvement
  • Strategic planning

Languages

English
Full Professional
Persian
Native or Bilingual

Timeline

General Manager

Sweetgreen
08.2023 - Current

Assistant Manager

Sweetgreen
08.2022 - 08.2023

Shift Manager/Key Holder

Sweetgreen
10.2021 - 08.2022

Head Server

Nostal Cafe
05.2021 - 10.2021

Registered Behavior Technician

Butterfly Effects Inc.
10.2020 - 02.2022

Registered Behavior Technician

Prism Behavioral Solutions
11.2019 - 10.2020

Teaching Assistant

Art University of Tehran
09.2016 - 07.2017

Conservation & Restoration of Architectural Herita

Art University of Tehran

Bachelor of Science - Architectural Engineering

Yazd University

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Bahareh Ghazaei