Bahara Faizi
Richmond Hill,Ontario
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Fitness Resource
Markham, ON
04.2021 - 01.2023
- Answered customer questions and provided store information.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
crew memeber
Fish and Chips
Richmond Hill, Ontario
01.2019 - 01.2020
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Receptionist
Rezaie Resturant
Mashhad, Iran
07.2013 - 05.2015
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier
Jazireh cloth store
Mashhad, Khorasan
01.2012 - 09.2012
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
Education
High School Diploma -
Dr. Bette Stephenson Centre For Learning
Richmond Hill, ON09.2022
Skills
- Customer Service
- Cash Handling
- Inventory Stocking
- Product Location
- Credits and Refunds
- Honest and Dependable
- Problem-Solving
- Reliable and Responsible
- Customer Assistance
Timeline
Customer Service Representative
Fitness Resource
04.2021 - 01.2023
crew memeber
Fish and Chips
01.2019 - 01.2020
Receptionist
Rezaie Resturant
07.2013 - 05.2015
Cashier
Jazireh cloth store
01.2012 - 09.2012
High School Diploma -
Dr. Bette Stephenson Centre For Learning
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